Team Leader - Cardiology

The Methodist Church in Britain; Stanton Hill; On-site; GBP 32,000 - 44,000; Full time

Job summary

King's Mill Hospital in Mansfield, part of the Sherwood Forest Hospitals NHS Foundation Trust, seeks a Team Leader to supervise waiting list coordinators, receptionists and administrative staff within cardiology. You will manage patient bookings across sites and ensure data quality and performance targets are met.

The role requires supervisory experience in an acute NHS setting, strong communication, and knowledge of cardiology pathways and patient administration systems.

Qualifications

• GCSE English or equivalent required.
• NVQ Level 3 or equivalent supervisory experience.
• Completed supervisory training desirable.

Responsibilities

• Lead and develop waiting list coordinators, receptionists and admin staff.
• Validate and monitor admitted and non-admitted lists against targets.
• Coordinate cross-site patient bookings and keep pathways moving.
• Support DM01/non-DM01 performance standards and audits.
• Ensure data quality across Cardiobase and CareFlow.

Skills

Supervisory experience

Cardiology knowledge

Data systems

Customer care

Time management

Communications

Education

GCSE English

NVQ Level 3

Supervisory training

Tools

Excel

CareFlow

Cardiobase

Job description

This Team Leader post sits within the Cardiology administrative team at King's Mill Hospital, part of Sherwood Forest Hospitals NHS Foundation Trust. The job centres on supervising waiting list coordinators, receptionists and administrators, and keeping patients moving through cardiology diagnostic pathways. The role covers bookings across both sites and validating and monitoring admitted and non-admitted waiting lists against access targets. It suits someone with supervisory experience in an acute setting and a working knowledge of cardiology pathways.

What the job involves

• Lead, supervise and develop waiting list coordinator, receptionist and admin staff, including workload allocation, induction, training, appraisal, sickness monitoring and annual and study leave
• Manage and validate admitted and non-admitted patient tracking lists, including six-week diagnostic breaches and long-waiting patients
• Oversee patient bookings across both sites, keeping patients and staff informed and pathways progressing
• Support delivery of DM01 and non-DM01 performance standards and local and national access targets
• Respond to complex patient, staff and service queries and complaints, escalating where needed
• Cover periods of short staffing or sickness to maintain service continuity
• Maintain accurate patient information and data quality across Cardiobase and CareFlow
• Work with the Associate Operations Manager, consultants, physiologists and the wider multidisciplinary team to resolve operational issues
• Support audits, performance monitoring, service meetings and improvement actions
• Contribute to service development, identifying ways to improve admin processes and patient experience
• Ensure admin processes follow Trust policies, procedures and standard operating procedures

What’s required

Qualifications

• Good general education, including GCSE English grade C or equivalent
• NVQ Level 3 or equivalent experience
• Relevant supervisory training

Experience

• Significant experience in an acute NHS or medical intervention department
• Customer care experience
• Experience of supervising staff
• Experience of using a range of clinical and patient data systems

Skills & knowledge

• Excellent communication and time-management skills
• Ability to work under fluctuating, non-routine workloads
• Computer literacy with accurate keyboard skills
• Knowledge of NHS services and healthcare administrative systems and processes
• Experience of databases, spreadsheets and patient administration systems, including Excel
• Understanding of medical terminology and cardiology patient pathways

Other

• Knowledge of confidentiality, data protection, health and safety, equality and diversity
• Enthusiastic and receptive attitude
• Regular attendance and willingness to work flexible hours as necessary

Nice to have

• NVQ in Customer Care
• Recognised IT qualification
• Experience of other clinical IT systems