Customer Success Coordinator (HomeCare)

Vantive; Northampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Vantive in Northampton is seeking a Customer Success Coordinator to be the first point of contact for home patients. You will process orders, handle queries and coordinate with care teams to ensure timely delivery of products and support.

This 100% office-based role runs Monday to Friday, with rotating start times. The successful candidate will bring strong organizational skills, a customer-focused mindset and a professional telephone manner to maintain service excellence.

Qualifications

• GCSE level standard required.
• Strong organizational and multitasking abilities.
• Professional telephone manner and customer service focus.

Responsibilities

• To manage the processing of customer orders for home patients.
• To manage customer queries and complaints ensuring a win win solution for Vantive and the customer.
• To create lateral relationships with other departments to support product distribution.
• To enhance the reputation of customer services and positively promote the image of Vantive.
• To contribute to the evolution of the department by providing feedback and taking action to improve.
• To positively contribute to the delivery of service excellence to Vantive's customers and patients.

Skills

Organized

Prioritization

Attention to detail

Decision making

Team player

Telephone etiquette

Proactive and reactive

Customer service

Can-do attitude

Flawless customer service

Education

GCSE Level standard

Tools

Siebel

Job description

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Are you passionate about delivering exceptional customer service and making a real difference in people’s lives?

Join Vantive as a Customer Success Coordinator and become the first point of contact for our home patients. As part of a high-performing and supportive team in Northampton, you’ll play a key role in ensuring patients receive the products and support they need while contributing to a culture of service excellence.

As a member of the Customer Success team, you will be operating as the first point of contact with our home patients.

The role will be 100% office based, working from Monday to Friday, Monday to Thursday - 07.00-18.00, Friday 07.00 -17:00 (on Rotating shifts i.e. 07.00 - 15.00, 08.00 - 16.00, 09.00 - 16.00)

Essential Duties and Responsibilities

• To manage the processing of customer orders for home patients
• To manage customer queries and complaints ensuring a win win solution for Vantive and the customer
• To create lateral relationships with other departments to support product distribution
• To enhance the reputation of customer services and positively promote the image of Vantive
• To contribute to the evolution of the department by providing feedback and taking action to improve
• To positively contribute to the delivery of service excellence to Vantive's customers and patients

Qualifications & Experience

• GCSE Level standard
• Organized
• Ability to prioritize workload in a very busy environment
• Tenacious
• Strong decision making skills
• Strong attention to detail/accuracy
• Good team player
• Professional telephone manner
• Proactive and reactive nature
• Siebel experience preferred
• Flawless customer service skills
• Can do attitude, willing and positive manner.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Form Link