Compassionate Patient Care & Support Advisor

HealthNet Homecare Limited; Swadlincote; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days holiday

Pension Scheme

Ongoing training and development

Professional registration fees paid

Employee Assistance Programme

Refer a friend scheme

Uniform provided

Eyecare Vouchers

Perkbox benefits

Long service awards

Job summary

HealthNet Homecare Limited is seeking a Patient Support Advisor to join our busy team. You will be the first point of contact for patients and healthcare providers, handling inquiries, booking medical deliveries, and ensuring information is recorded accurately with patient confidentiality.

This part-time role (24 hours) operates on a weekly rota, with a competitive salary and benefits including 25 days holiday, pension, ongoing training, and access to wellbeing programmes and employee support.

Qualifications

• Experience delivering high-quality customer service.
• Strong written and verbal communication skills.
• Experience handling confidential information with care.

Responsibilities

• Answer incoming calls and support customer enquiries and complaints.
• Book medical deliveries and manage scheduling with patients.
• Maintain accurate documentation and ensure data protection.
• Communicate with head office and other teams as required.
• Support other departments to balance workload during busy periods.

Skills

Customer service

Communication

Problem solving

Data protection

Attention to detail

Computer literacy

Education

Customer service qualification

Job description

HealthNet Homecare Limited is seeking a Patient Support Advisor to join our busy team. You will be the first point of contact for patients and healthcare providers, handling inquiries, booking medical deliveries, and ensuring information is recorded accurately with patient confidentiality.

This part-time role (24 hours) operates on a weekly rota, with a competitive salary and benefits including 25 days holiday, pension, ongoing training, and access to wellbeing programmes and employee support.