Patient Services & Home Delivery Coordinator

Baxter Healthcare; Stockport; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Professional development

Work-life balance

Job summary

Baxter Healthcare is seeking a customer-focused role in Stockport to support prescription management, patient stock control, and home-delivery orders. You will work within a healthcare team to ensure accurate data entry and timely service, under supervision of the Responsible Pharmacist.

The role emphasizes patient-centric service, CRM usage, and IT proficiency, with a focus on providing a reliable, positive customer experience in a pharmacy/healthcare setting.

Qualifications

• Experience in customer service or patient-centric roles.
• Proven ability to use CRM systems and IT tools.
• Strong communication and interpersonal skills, with attention to detail.

Responsibilities

• Coordinate prescription management and patient stock levels.
• Process orders for delivery to home patients and manage patient accounts.
• Enter prescriptions and directions accurately in the Patient Management System.
• Manage records, archiving, and data entry with SOPs and KPIs.

Skills

Customer service

CRM systems

IT proficiency

Pharmacy experience

Communication skills

Tools

CRM software

Job description

Baxter Healthcare is seeking a customer-focused role in Stockport to support prescription management, patient stock control, and home-delivery orders. You will work within a healthcare team to ensure accurate data entry and timely service, under supervision of the Responsible Pharmacist.

The role emphasizes patient-centric service, CRM usage, and IT proficiency, with a focus on providing a reliable, positive customer experience in a pharmacy/healthcare setting.