Patient Services Team Leader: Clinics & Waiting Lists

Hull and East Yorkshire Hospitals NHS Trust; Eppleworth; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Team Leader for Patient Services to support HUB 1A and HUB 1B. You will lead and motivate clinical administration teams, oversee outpatient clinics and waiting lists, and drive service improvements while coordinating with Hub managers.

You will analyse performance data, coach staff, and ensure high standards of patient care and timely communications, with cross-site duties at Castle Hill and Hull Royal Infirmary.

Qualifications

• Experience leading clinical administration teams.
• Strong written and verbal communication skills.
• Good understanding of the NHS and healthcare environment.
• Ability to manage multiple tasks under deadlines.
• Proven ability to coach and develop staff.

Responsibilities

• Oversee outpatient clinics and inpatient waiting lists.
• Supervise patient correspondence teams ensuring timelines and accuracy.
• Analyse performance data to drive service improvements and coach the team.

Skills

Team leadership

Motivate teams

Communication skills

NHS knowledge

Multitasking

Interpersonal skills

Microsoft Office

Administrative skills

Tools

Microsoft Office

Job description

Hull University Teaching Hospitals NHS Trust is seeking a Team Leader for Patient Services to support HUB 1A and HUB 1B. You will lead and motivate clinical administration teams, oversee outpatient clinics and waiting lists, and drive service improvements while coordinating with Hub managers.

You will analyse performance data, coach staff, and ensure high standards of patient care and timely communications, with cross-site duties at Castle Hill and Hull Royal Infirmary.