Team Leader

Hull and East Yorkshire Hospitals NHS Trust; Eppleworth; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Team Leader for Patient Services to support HUB 1A and HUB 1B. You will lead and motivate clinical administration teams, oversee outpatient clinics and waiting lists, and drive service improvements while coordinating with Hub managers.

You will analyse performance data, coach staff, and ensure high standards of patient care and timely communications, with cross-site duties at Castle Hill and Hull Royal Infirmary.

Qualifications

• Experience leading clinical administration teams.
• Strong written and verbal communication skills.
• Good understanding of the NHS and healthcare environment.
• Ability to manage multiple tasks under deadlines.
• Proven ability to coach and develop staff.

Responsibilities

• Oversee outpatient clinics and inpatient waiting lists.
• Supervise patient correspondence teams ensuring timelines and accuracy.
• Analyse performance data to drive service improvements and coach the team.

Skills

Team leadership

Motivate teams

Communication skills

NHS knowledge

Multitasking

Interpersonal skills

Microsoft Office

Administrative skills

Tools

Microsoft Office

Job description

At Hull University Teaching Hospitals our staff are the most valuable resource we have and we are committed to creating a happy and healthy workforce who feel engaged, energised and fulfilled at work. We have two exciting opportunities to become a Team Leader within Patient Services, to lead and motivate our clinical administration teams within HUB 1A (Maxillo-facial speciality) and Hub 1B (Breast Surgery and Dermatology specialities), supporting our clinical colleagues and key stakeholders to deliver the very best care for our patients. You will support the Hub managers with their work whilst supporting & motivating your team, you will work at the Castle Hill Hospital site although some cross site working over Hull Royal Infirmary will be expected. You will oversee outpatient clinics, inpatient waiting lists and patient correspondence teams adhering to performance targets and identifying continuous service improvements. You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team. If you are an external applicant, you will be required to start on the second working Monday of the month to ensure you are welcomed into the trust and are provided with the best experience possible. This will be via the Patient Services induction training plan. If you are someone who;

• Can motivate and inspire teams to do the right things for our patients every day
  Is passionate about what you do and takes pride in delivering the very best work
• Has excellent verbal and written communication skills with a confident telephone manner
• Has a good understanding of and strong interest in the NHS
• Has experience of working effectively with minimal supervision
• Thrives on a challenge
• Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
• Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
• Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint
• Uses their initiative and can think on their feet
  We know that investing in our staff's development, supporting and caring for them, will enable them to deliver great care, with commitment, compassion and courage.You will enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.