Ward Clerk

Northern Lincolnshire and Goole NHS Foundation Trust; Grimsby; On-site; GBP 21,000 - 27,000; Full time

Job summary

Northern Lincolnshire and Goole NHS Foundation Trust is seeking a full‑time member of the Patient Access Team. The role involves welcoming patients and visitors, providing a courteous service, and supporting ward operations across the Trust.

You will be on a seven‑day rota (including weekends/bank holidays) with shifts between 8am and 8pm, assisting with admissions and discharges and ensuring accurate post‑admission information is communicated to the right people.

Responsibilities

• Assist patients and visitors using various communication methods
• Provide welcoming, professional, courteous service to patients and visitors
• Ensure timely admission and discharge information is sent to relevant staff
• Track patients through the process to ensure timely care and validation/audit requirements
• Work on a seven‑day rota including weekends and bank holidays and shift pattern 8am–8pm

Job description

A full time post has arisen working in the Patient Access Team. This post is on a Rota basis which includes weekends and bank holidays. The hours will be within an 8am - 8pm shift pattern

The post holders will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer facing role will be instrumental to the efficient running of the Ward areas across the Trust.

Post holders will be required to assist patients and visitors using a variety of communication methods.

To be able to provide a robust service: the post holder will be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven day week and be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).

It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.

The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

For further details / informal visits contact: Name: Andrea Young Job title: Health Records Supervisor Email address: [e-mail] Telephone number: 03033 303678

Kate Lee

[e-mail]

Ext 03033 303975