Patient Administrator

Lincolnshire Community Health Services NHS Trust; Skegness; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking experienced administrators to support community clinicians and patients with expert admin assistance.

The role involves weekday hours on a rota basis (usually 08:00–17:00), with duties spanning front-desk reception, patient data capture, and coordination of office tasks to ensure smooth patient care. Flexible working options are available to balance personal and service needs.

Qualifications

• Excellent communication and administration skills in a busy office.
• Proficient in Microsoft Office and IT use.

Responsibilities

• Provide professional administrative support to clinical teams.
• Be the first point of contact at health clinics with a welcoming environment.
• Record accurate patient details and route information promptly to the right team.
• Support clinical teams with stock, paperwork and equipment to smooth daily tasks.

Skills

Communication

Organisational skills

Customer service

Tools

Microsoft Office Suite

Job description

We're looking for experienced administrators who can transfer their skills to the NHS, ensuring that our community clinicians and patients are always supported with expert admin help.

You should be willing and available to work on a rota basis usually between 0800-17:00hrs Monday to Friday.

Roles in Lincoln/Skegness & Mablethorpe - other bases to be confirmed but can potentially work from any of our offices countywide

Main duties of the job

• Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.
• To be the first person our patients see when they arrive at the health clinic and ensure a welcoming environment.
• To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.
• To support our clinical teams to ensure they have enough stock, paperwork and equipment to complete their day to day tasks.
• LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.
• Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?
• If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our patient admin services team and working alongside our community nursing and specialist services colleagues could be right for you., Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.