Patient Services Receptionist | Part-Time, Flexible Hours

United Lincolnshire Hospitals; Grantham; Hybrid; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Flexible working

Job summary

United Lincolnshire Hospitals NHS Trust seeks a friendly Receptionist (Band 2) to support Grantham Outpatients. This part-time, 20-hour-per-week role offers a pro rata salary of £25,272 per annum and flexible working.

It is an on-site post based at Grantham Hospital, focused on delivering a professional, patient-centred front desk service. You will greet patients, check them in, guide them to services, update records and provide essential administrative support to clinics.

Qualifications

• GCSE (Grade C or above) in Maths and English (or equivalent qualification) OR NVQ Level 2 in relative subject, i.e. Customer Care skills or Administration (or equivalent qualification) or at least working towards.
• CLAIT or European Computer Driving Licence or equivalent.
• Experience of working in a customer care or reception environment.

Responsibilities

• Greet and check in patients attending outpatient clinics.
• Provide directions and signpost patients to services such as pharmacy.
• Support car parking and Blue Badge registration where required.
• Update patient details accurately on Trust systems.
• Complete clinic e-outcoming (cash up) in line with agreed procedures.
• Assist with administrative tasks such as chasing missing notes, arranging porters and distributing clinic information.
• Escalate any clinic issues appropriately to supervisors or coordinators.
• Deliver a professional, compassionate and patient-centred service at all times.

Skills

Reception experience

Customer care experience

Education

GCSE Maths and English (or equivalent)

CLAIT / European Computer Driving Licence

Job description

United Lincolnshire Hospitals NHS Trust seeks a friendly Receptionist (Band 2) to support Grantham Outpatients. This part-time, 20-hour-per-week role offers a pro rata salary of £25,272 per annum and flexible working.

It is an on-site post based at Grantham Hospital, focused on delivering a professional, patient-centred front desk service. You will greet patients, check them in, guide them to services, update records and provide essential administrative support to clinics.