Patient Services & QOF Coordinator - GP Practice

The Methodist Church in Britain; Sunderland; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave entitlement

Training and professional development

Friendly and supportive environment

Commitment to staff wellbeing

Opportunity to improve communityhealth

Job summary

The University Surgery is seeking a competent GP reception and patient services administrator to join their team in Sunderland. You will manage appointments, handle calls, and guide patients to appropriate services while supporting QOF-related recalls and data tasks.

Strong IT and health records experience are essential, with a focus on confidentiality and efficient administration within a busy primary care setting.

Qualifications

• GCSE (or equivalent) in English and Mathematics.
• Previous GP/primary care/NHS admin experience.
• Experience using SystmOne, EMIS Web, Docman or other clinical systems.
• Experience coordinating patient recall programmes.
• Experience supporting QOF achievement.
• Experience of clinical coding or healthcare administration.

Responsibilities

• Deliver a professional reception and patient services function for patients, visitors and healthcare professionals.
• Manage incoming calls and patient enquiries.
• Book, amend and cancel appointments in line with practice procedures.
• Support patients to the most appropriate healthcare professional or service through care navigation.
• Coordinate QOF recalls and outreach, identifying eligible patients for reviews, screenings, vaccinations and long-term condition management.
• Monitor QOF performance and flag areas needing action.
• Support clinicians to meet QOF targets through administration and data management.
• Ensure clinical coding and patient information are recorded accurately.
• Produce reports and undertake audits as required.
• Maintain patient records, process registration forms, record requests and correspondence.
• Manage electronic workflows and tasks, and support practice projects, enhanced services and quality improvement initiatives.
• Maintain confidentiality and comply with GDPR, NHS and practice policies.

Skills

Reception duties

Communication skills

Organisational skills

IT skills

Confidentiality & GDPR knowledge

Teamwork

Education

GCSE English & Maths

Tools

SystmOne

EMIS Web

Docman

Job description

The University Surgery is seeking a competent GP reception and patient services administrator to join their team in Sunderland. You will manage appointments, handle calls, and guide patients to appropriate services while supporting QOF-related recalls and data tasks.

Strong IT and health records experience are essential, with a focus on confidentiality and efficient administration within a busy primary care setting.