Outpatient Administrator — Patient Access & Care

University Hospitals Dorset NHS Foundation Trust; Poole; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is seeking a full-time Outpatient Administrator to provide appointment booking services and act as the first point of contact in the patient pathway. The role spans across Royal Bournemouth and Poole Hospital sites, with flexibility to work across all Trust locations.

You will handle data input, telephone inquiries, and assist patients with appointments while maintaining confidentiality and high service standards in a busy outpatient environment.

Qualifications

• GCSE English Language and Mathematics at Grade C or above (or equivalent).
• NVQ Level 3 in Customer Service and Administration, or equivalent knowledge base.
• Experienced user of University Hospitals Dorset outpatient IT appointment system, eCAMIS / EPR knowledge.

Responsibilities

• Provide appointment booking service and liaise with Consultants, medical secretaries, the Primary Care Trust and other departments.
• Base at Royal Bournemouth, Canford House, Wallisdown Road or Poole Hospital - Longfleet Road; flexible across sites.
• Be the first point of contact on the patient’s pathway through the hospital.
• Data input and efficient telephone service; assist patients with appointments.
• Check patient details, book follow-up appointments and ensure clinics are ready for clinicians and patients.
• Support reception duties for Outpatient clinics as needed.

Skills

Excellent communications

Respond to a range of people

Teamwork and initiative

Handle stressful situations

Maintain confidentiality

Microsoft Office

Attention to detail

High-accuracy keyboard skills

Education

GCSE English & Maths (Grade C+)

NVQ Level 3 in Customer Service & Administration

eCAMIS / EPR knowledge

Tools

eCAMIS

EPR system

Job description

University Hospitals Dorset NHS Foundation Trust is seeking a full-time Outpatient Administrator to provide appointment booking services and act as the first point of contact in the patient pathway. The role spans across Royal Bournemouth and Poole Hospital sites, with flexibility to work across all Trust locations.

You will handle data input, telephone inquiries, and assist patients with appointments while maintaining confidentiality and high service standards in a busy outpatient environment.