Patient Services Navigator — Flexible Hours & Digital Triage

The Methodist Church in Britain; Birmingham, Willenhall; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

NHS pension scheme

27 days annual leave + 8 bank holidays

Employee discounts and benefits

Employee Assistance Programme (EAP)

Career development and education

Enhanced family-friendly policies

Flexible working options

Wellbeing support initiatives

Job summary

The Methodist Church in Britain is seeking a Patient Services Assistant (receptionist) to join the Walsall Division, split between Collingwood Family Practice and Keys Family Practice. The role focuses on managing appointments and patient enquiries via digital triage across online, in-person, and phone channels.

You will provide compassionate support, signpost to the right team, and perform back-office admin using IT and automation. Hours vary by site (25h at Collingwood; 37.5h at Keys).

Qualifications

• Customer service orientation and principles.
• Excellent communication and interpersonal skills.
• Problem-solving, administrative and organisational ability.
• Computer literacy and adaptability to new ways of working.
• Working knowledge of NHS, clinical systems and MS Office applications.
• Basic medical terminology.

Responsibilities

• Manage appointments and patient enquiries using digital patient triage, initiated online, in person or by telephone.
• Provide compassionate support to patients, answering queries and signposting to the right team member.
• Handle administrative tasks efficiently using IT and automation, and manage information efficiently.
• Support the practice flexibly, with innovation and problem-solving.
• Help improve systems, processes and ways of working across the organisation.
• Contribute as a confident and caring member of the team.

Skills

Customer service

Communication

Problem solving

IT skills

NHS knowledge

Medical terminology

Tools

MS Office

Job description

The Methodist Church in Britain is seeking a Patient Services Assistant (receptionist) to join the Walsall Division, split between Collingwood Family Practice and Keys Family Practice. The role focuses on managing appointments and patient enquiries via digital triage across online, in-person, and phone channels.

You will provide compassionate support, signpost to the right team, and perform back-office admin using IT and automation. Hours vary by site (25h at Collingwood; 37.5h at Keys).