Digital Patient Services Assistant

Modality Partnership; Birmingham; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Annual leave + bank holidays

Employee discounts

Employee Assistance Programme (EAP)

Career development and education

Enhanced family-friendly policies

Flexible working

Job summary

Modality Partnership's Walsall Division is seeking a Patient Services Assistant (Receptionist) to support Collingwood and Keys Family Practice. You will use digital tools to handle appointments and patient inquiries and provide compassionate frontline service.

This role blends front-facing care with back-office administration, embracing automation to improve patient experience, and offers benefits such as generous annual leave, discounts and development opportunities.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Ability to adapt to digital tools and automation.

Responsibilities

• Manage appointments and patient enquiries using digital triage and online/phone requests.
• Handle administrative tasks efficiently embracing IT and automation.
• Support the practice with flexibility, innovation, and problem-solving.
• Contribute as a caring member of the team.

Skills

Customer service

Communication

IT literacy

Tools

MS Word

Outlook

Excel

Clinical systems

Job description

Modality Partnership's Walsall Division is seeking a Patient Services Assistant (Receptionist) to support Collingwood and Keys Family Practice. You will use digital tools to handle appointments and patient inquiries and provide compassionate frontline service.

This role blends front-facing care with back-office administration, embracing automation to improve patient experience, and offers benefits such as generous annual leave, discounts and development opportunities.