Patient Services Manager - Brighton

Sussex Primary Care Limited; Brighton; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Car lease scheme

Cycle to Work scheme

Supportive clinical and administrative

Job summary

Sussex Primary Care is seeking a Patient Services Manager for The Avenue Surgery in Bevendean, Brighton and Hove. This permanent, 30-hour-per-week role leads the administrative and reception function to ensure a high-quality patient experience.

You will manage staffing rotas, supervise the patient services team, and collaborate with the Practice Manager to drive service improvements and maintain professional patient communications across calls, emails and social channels.

Qualifications

• Experience supervising or managing teams.
• Excellent communication and interpersonal skills.
• Experience in customer-facing or healthcare environments.
• Strong organisational and workload management abilities.
• Ability to work independently and take initiative.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead and support the administrative and patient services team.
• Manage staffing rotas, annual leave, and day-to-day operational cover.
• Oversee administrative processes including coding, prescriptions, correspondence, and task management.
• Support staff development through induction, supervision, appraisal, and training.
• Ensure high standards of patient communication across telephone, email, website, and social media channels.
• Contribute to service development and continuous improvement initiatives.
• Support the Practice Manager with complaints, investigations, and operational projects.
• Foster a positive, collaborative, patient-centred culture within the team.

Skills

Supervisory experience

Communication skills

Customer-facing experience

Organisation

Independence/initiative

IT skills (Microsoft Office)

Calm, professional demeanor

Tools

Microsoft Office

Job description

Patient Services Manager - The Avenue Surgery

Hours:30 hours per week

Contract:Permanent

Reports to:Practice Manager

Location:The Avenue Surgery, 1 The Avenue, Bevendean, Brighton and Hove, Brighton BN2 4GF

About the Role

We are seeking an experienced and motivated Patient Services Manager to join our practice team. This newly created role will provide leadership and support across our patient-facing services, helping to ensure the smooth day-to-day running of the practice and delivering an excellent patient experience.

As Patient Services Manager, you will lead and support the administrative and reception functions of the practice, ensuring patients receive an efficient, professional, and high-quality service. You will work closely with the Practice Manager to oversee day-to-day operations, develop staff, manage workflows, and drive continuous improvement across patient-facing services.

Key Responsibilities

• Lead and support the administrative and patient services team.
• Manage staffing rotas, annual leave, and day-to-day operational cover.
• Oversee administrative processes including coding, prescriptions, correspondence, and task management.
• Support staff development through induction, supervision, appraisal, and training.
• Ensure high standards of patient communication across telephone, email, website, and social media channels.
• Contribute to service development and continuous improvement initiatives.
• Support the Practice Manager with complaints, investigations, and operational projects.
• Foster a positive, collaborative, and patient-centred culture within the team.

About You

We are looking for someone who has:

• Previous supervisory or management experience.
• Excellent communication and interpersonal skills.
• Experience working in a customer-facing or healthcare environment.
• Strong organisational and workload management skills.
• The ability to work independently and use initiative.
• Good IT skills, including Microsoft Office applications.
• A calm, professional, and supportive approach to working with patients and colleagues.

What we can offer

• Generous annual leave entitlement
• Flexible working and a focus on work-life balance
• Supportive clinical and administrative teams
• Car lease scheme
• Cycle to Work scheme

Why Join Us?

At Sussex Primary Care, we are committed to delivering excellent care at the heart of our communities. We value staff development, innovation, and patient-focused services. This new role offers the opportunity to make a meaningful impact on how services are delivered while helping to shape and support a growing team.