Patient Services Lead: Reception & Admin Excellence

Old School Surgery; Chartham; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

NHS Pension Scheme (if applicable)

5.6 weeks annual leave

On-site parking

Job summary

The Old School Surgery is seeking a Patient Services Manager to lead the Reception and Administration Teams and support day-to-day running of our village dispensing practice. You will work closely with the GP Partner and practice leadership to blend team management with frontline reception duties.

responsibilities include coordinating rotas, inductions and training, managing patient enquiries and prescription processes, and driving improvements from feedback while maintaining IT access and

Qualifications

• GCSE Maths and English at grade C/4 or above or Functional Skills Level 2.
• Recognised leadership/management qualification (e.g. ILM Level 3) or willingness to work towards one.
• Relevant administrative or customer service qualification (e.g. AMSPAR or Level 3 Business Administration).

Responsibilities

• Lead and support the Reception and Administration Teams.
• Coordinate rotas, leave and staffing cover, working across departments.
• Support staff induction, training, supervision and appraisals.
• Oversee patient enquiries, telephone services and online appointment requests with escalation as needed.
• Coordinate complaints and support improvements through feedback and incidents.

Skills

People leadership

Customer service

Team coordination

Information governance

IT literacy

Stakeholder liaison

Education

GCSE Maths and English at C/4 or above

ILM Level 3 or above Leadership/Management

AMS(P)AR or Level 3 Business Administration

Tools

EMIS

Docman

NHS Smartcard Administration

Job description

The Old School Surgery is seeking a Patient Services Manager to lead the Reception and Administration Teams and support day-to-day running of our village dispensing practice. You will work closely with the GP Partner and practice leadership to blend team management with frontline reception duties.

responsibilities include coordinating rotas, inductions and training, managing patient enquiries and prescription processes, and driving improvements from feedback while maintaining IT access and