Patient Services Hub Lead - KPI & Data-Driven Ops

Hull University Teaching Hospitals NHS Trust; Cottingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

NHS Pension

27 days annual leave

Career development opportunities

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Hub Manager to lead the Patient Services Hub12 Shared Services, overseeing Outpatients, Appointments, Referral Centre, Data Quality and Patient Access teams across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

The role requires strong leadership, data-driven performance management and excellent communication to promote high standards of clinical administration and patient service improvements within the

Qualifications

• Degree or equivalent level of knowledge.
• Management/Team leader qualification or willing to work towards.
• Experience of providing a service to patients/customers is desirable.

Responsibilities

• Lead and motivate the administration team across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access.
• Analyze performance data to ensure KPI targets are met and drive continuous service improvements.
• Coach and develop team members, promoting best practice in clinical administration.

Skills

Team leadership

Communication

Data analysis

Budget management

Problem solving

Education

Degree or equivalent

Management/Team leader qualification

Tools

Microsoft Office

Job description

Hull University Teaching Hospitals NHS Trust is seeking a Hub Manager to lead the Patient Services Hub12 Shared Services, overseeing Outpatients, Appointments, Referral Centre, Data Quality and Patient Access teams across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

The role requires strong leadership, data-driven performance management and excellent communication to promote high standards of clinical administration and patient service improvements within the