Patient Care & Practice Operations Lead

NHS Jobs; Hull and East Yorkshire; On-site; GBP 32,000 - 52,000; Full time

Job summary

NHS Jobs is seeking an experienced Practice Manager to lead patient care and service development within a GP practice in Hull. You will oversee repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access, ensuring high standards of patient experience.

You will develop health and safety policies, monitor improvements to patient care, manage HR recruitment and retention, and ensure compliance with CQC regulations while aligning with local

Responsibilities

• Develop and record improvement consistent with the outcome of patient feedback.
• Involve patients, families and carers in the identification of patient-centred concerns and priorities.
• Demonstrate empathy and compassion when communicating with patients, carers and relatives.
• Evaluate the effectiveness of protocols and modify plans accordingly.
• Encourage staff to adopt an integrated care approach meeting an individual patients needs.
• Provide guidance to the administration and clinical teams.
• Provide verbal and written advice to promote understanding and ensure a consistent approach to patient care.
• Demonstrate analytical thinking, decision making, professionalism and leadership to ensure a high-quality patient experience.
• Maintain compliance with CQC regulations ensuring the practice meets the essential standards keeping accurate and legible evidence for inspection purposes.
• Ensure service development is in line with local and national guidelines and complies with NHS contractual obligations in relation to patient care.
• Oversee and develop patient services with members of the management team including: repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access.

Job description

NHS Jobs is seeking an experienced Practice Manager to lead patient care and service development within a GP practice in Hull. You will oversee repeat prescribing systems, appointment access, surgery timetables, staff rotas, performance targets and online access, ensuring high standards of patient experience.

You will develop health and safety policies, monitor improvements to patient care, manage HR recruitment and retention, and ensure compliance with CQC regulations while aligning with local