NHS Hub Manager | Patient Services Operations Lead

Hull and East Yorkshire Hospitals NHS Trust; Cottingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave

Job summary

Hull and East Yorkshire Hospitals NHS Trust seeks a Hub Manager to lead the Patient Services administration teams across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access. You will drive KPI performance, coach staff, and promote clinical admin excellence across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

The role requires strong leadership, NHS knowledge, and the ability to work with multiple sites.

Qualifications

• Motivate and inspire teams to deliver patient care
• Strong verbal and written communication skills
• Experience in managing a team in NHS or healthcare admin
• Good understanding of NHS operations and governance

Responsibilities

• Manage the administration team across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access
• Analyse performance data to ensure high operational standards and coach the team
• Promote and model excellence in clinical administration services
• Be a visible leader across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital
• Support induction and onboarding for external hires and ensure staff development

Skills

Team leadership

Data analysis

Communication

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Hull and East Yorkshire Hospitals NHS Trust seeks a Hub Manager to lead the Patient Services administration teams across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access. You will drive KPI performance, coach staff, and promote clinical admin excellence across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

The role requires strong leadership, NHS knowledge, and the ability to work with multiple sites.