Hub Manager

Hull University Teaching Hospitals NHS Trust; Cottingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

NHS Pension

27 days annual leave

Career development opportunities

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Hub Manager to lead the Patient Services Hub12 Shared Services, overseeing Outpatients, Appointments, Referral Centre, Data Quality and Patient Access teams across Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

The role requires strong leadership, data-driven performance management and excellent communication to promote high standards of clinical administration and patient service improvements within the

Qualifications

• Degree or equivalent level of knowledge.
• Management/Team leader qualification or willing to work towards.
• Experience of providing a service to patients/customers is desirable.

Responsibilities

• Lead and motivate the administration team across Outpatients, Appointments and Referral Centre, Data Quality and Patient Access.
• Analyze performance data to ensure KPI targets are met and drive continuous service improvements.
• Coach and develop team members, promoting best practice in clinical administration.

Skills

Team leadership

Communication

Data analysis

Budget management

Problem solving

Education

Degree or equivalent

Management/Team leader qualification

Tools

Microsoft Office

Job description

Hull University Teaching Hospitals NHS Trust

Hub Manager

The closing date is 24 November 2026

We have an exciting opportunity within the Patient Services Team for a Hub manager. (Hub12 Shared Services)

You will be responsible for proactively managing the administration team, including Outpatients Department, Appointments and Referral Centre, Data Quality and Patient Access Team. Focus will be on ensuring the hub is meeting the expected KPI's and identifying continuous service improvements.

You'll be required to analyse performance data ensuring high standards of operational integrity, using the data to coach and develop your team.

As an advocate for the clinical administration service, you will be a visible role model promoting the work and achievements of our teams.

You will be required to work at Hull Royal Infirmary, Castle Hill Hospital and East Riding Community Hospital.

If you are a external candidate you will be required to start on the second Monday of the month to join the Patient Services induction week.

If you are an internal candidate you must have approval from your line manager to apply for this post.

Main duties of the job

If you are someone who;

• Can motivate and inspire teams to do the right things for our patients every day
• Is passionate about what you do and takes pride in delivering the very best work
• Has excellent verbal and written communication skills with a confident telephone manner
• Has previous experience of managing a team
• Has a good understanding of and strong interest in the NHS
• Has experience of working effectively with minimal supervision
• Thrives on a challenge
• Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines
• Is an effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues
• Has great writing and administrative skills, with competency in using Microsoft Office - Excel, Outlook, Word, PowerPoint
• Uses their initiative and can think on their feet

Then we'd love to hear from you!

We know that investing in our staff's development, and supporting and caring for them, will enable them to deliver great care; with commitment, compassion and courage. You will be able to enjoy a fulfilling career within the NHS with opportunities to develop, grow and progress.

The benefits are also great too with a starting salary of £32,073, rising with regular increments. 27 days annual leave plus bank holidays upon entry and eligibility to join the NHS pension scheme as well as many other benefits.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Person Specification

Application Completion

• ALL sections of application form FULLY completed

Education/ Qualifications

• Degree or equivalent level of knowledge
• Management/Team leader qualification or willing to work towards

Knowledge, Training & Experience

• Experience of providing a service to patients/customers
• Experience of Microsoft Office products
• Experience of managing a team
• Understanding of the clinical administration pathway
• Experience of conflict resolution
• Experience of working within the General Data Protection Regulations 2018
• Experience of using electronic systems
• Experience of working in a multi-disciplinary team
• Experience of managing the administration department in an NHS Organisation
• Experience of the Clinical administration pathway
• Project/Change Management Experience

Communication and Interpersonal Skills

• Good Organisational skills
• Knowledge of Trust Access Policy
• Knowledge of Referral to Treatment rules and guidelines
• Ability to prioritise team workload
• Good understanding of the NHS Agenda
• Knowledge of, and adherence to, General Data Protection Regulations
• Ability to communicate effectively using a variety of media
• Proven experience of working to deadlines
• Problem solving abilities
• Knowledge of leadership
• Proactive and able to work on own initiative
• Ability to analyse data
• Ability to manage a budget
• Previous NHS experience

Special Attributes and other

• Professionalism
• Caring
• Accountable
• Drive for Excellence

Other Requirements

• Interested in personal development.
• Flexible approach to hours and conditions
• Can travel to all sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust