Patient Services Front Desk Coordinator (NHS)

University Hospitals of Derby and Burton NHS Foundation Trust; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Development opportunities

Leadership development

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust in Derby is seeking a receptionist for the Discharge Assessment Unit at the Royal Derby Hospital. You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service in a busy environment.

You will handle patient registration, maintain accurate records, respond to telephone and face-to-face enquiries, and support clinical staff.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a busy environment and stay calm under pressure.
• Good organisation and administration skills.
• Proficient with IT systems and data recording.

Responsibilities

• First point of contact for patients, relatives and visitors.
• Patient registration and maintaining accurate records.
• Respond to telephone and face-to-face enquiries and support clinical staff.
• Maintain a warm, welcoming reception area and handle multiple tasks.
• Liaise with patients and teams via phone, email and in person.
• File, scan and update patient records as required.

Job description

University Hospitals of Derby and Burton NHS Foundation Trust in Derby is seeking a receptionist for the Discharge Assessment Unit at the Royal Derby Hospital. You will be the first point of contact for patients, relatives, and visitors, delivering a courteous, compassionate, and efficient service in a busy environment.

You will handle patient registration, maintain accurate records, respond to telephone and face-to-face enquiries, and support clinical staff.