Customer Service Administrator

KIMS Hospital; Grove Green; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free secure staff parking

Pension scheme & life assurance

Employee Assistance Platform

Retail discounts & cashback

Annual flu vaccination & free eye test

Job summary

KIMS Hospital in Kent is seeking a Customer Service Administrator to join our Front of House team. The role covers reception, admin and patient services, ensuring a warm welcome and smooth patient journeys across departments.

You will handle appointments, records and communications, answer calls, and assist with admission and discharge processes. GCSEs required; hospital experience and IT skills desirable.

Qualifications

• GCSE or equivalent is required.
• Previous experience in a hospital or healthcare setting is desirable.
• Strong customer service and administration skills are essential.
• Excellent verbal and written communication.
• Organised, detail-focused and able to meet deadlines.
• Ability to prioritise, work independently and stay calm in busy environments.
• IT literate with knowledge of Microsoft packages and medical terminology is desirable.

Responsibilities

• Welcome patients, visitors, consultants and staff, providing directions and support.
• Manage patient appointments, records and correspondence to ensure smooth journeys.
• Answer high-volume calls on the hospital switchboard with professionalism.
• Liaise with patients, relatives, consultants and staff, handling enquiries and escalation as needed.
• Assist patients on admission and discharge with clear information and a positive experience.

Skills

Customer service

Administration

Communication

Attention to detail

Teamwork

Deadline-driven

Education

GCSE or equivalent

Tools

Microsoft Office

Hospital IT systems

Job description

KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team.

In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

• Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

This is a front-facing role where you'll be at the heart of the patient experience - making every interaction count. Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don't understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.

A proactive, flexible, and approachable team player.

If you are approachable, reliable, and committed to delivering the very best patient experience, we'd love to hear from you.

Our benefits package includes:

• Free secure staff parking
• Pension scheme & life assurance
• Employee Assistance Platform
• Retail discounts & cashback
• Annual flu vaccination & free eye test

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.