Customer Service Administrator - Bank

KIMS Hospital; Maidstone; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free secure staff parking

Pension scheme & life assurance

Employee Assistance Platform

Retail discounts & cashback

Annual flu vaccination & free eye test

Job summary

KIMS Hospital in Maidstone seeks a Customer Service Administrator to join the Front of House team, providing essential reception and administrative support across departments. You will ensure a warm welcome and excellent service for patients and visitors.

The role involves flexible front-facing work across Reception, Call Centre, OPD, and related clinics. GCSEs required, hospital experience preferred, and strong communication skills are essential.

Qualifications

• Educated to GCSE standard (or equivalent).
• Experience in hospital/healthcare setting preferred.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused and able to work to deadlines.
• IT literate with knowledge of Microsoft packages; medical terminology desirable.

Responsibilities

• Welcome patients, visitors, consultants and staff, providing directions and support.
• Manage patient appointments, records and correspondence to ensure smooth journeys.
• Answer high-volume calls on the hospital switchboard with clear, professional communication.
• Liaise with patients, relatives, consultants and staff; handle enquiries and escalate when needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

Skills

Customer service

Administration

Communication

Organisation

IT literacy

Education

GCSE or equivalent

Tools

Microsoft Office

Medical terminology (desirable)

Job description

Customer Service Administrator

Location: KIMS Hospital Maidstone

Hours: Bank

Hourly Rate: £13.20 per hour + holiday pay

Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis

Are you friendly, professional, and passionate about delivering excellent customer service?

KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

About The Role

• Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.

What We’re Looking For

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.
• A proactive, flexible, and approachable team player.

Why join KIMS Hospital?

At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:

Benefits

• Free secure staff parking
• Pension scheme & life assurance
• Employee Assistance Platform
• Retail discounts & cashback
• Annual flu vaccination & free eye test

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.

Posted 6th August 2026