Patient Services & Front Desk Administrator

KIMS Hospital; Grove Green; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free secure staff parking

Pension scheme & life assurance

Employee Assistance Platform

Retail discounts & cashback

Annual flu vaccination & free eye test

Job summary

KIMS Hospital in Kent is seeking a Customer Service Administrator to join our Front of House team. The role covers reception, admin and patient services, ensuring a warm welcome and smooth patient journeys across departments.

You will handle appointments, records and communications, answer calls, and assist with admission and discharge processes. GCSEs required; hospital experience and IT skills desirable.

Qualifications

• GCSE or equivalent is required.
• Previous experience in a hospital or healthcare setting is desirable.
• Strong customer service and administration skills are essential.
• Excellent verbal and written communication.
• Organised, detail-focused and able to meet deadlines.
• Ability to prioritise, work independently and stay calm in busy environments.
• IT literate with knowledge of Microsoft packages and medical terminology is desirable.

Responsibilities

• Welcome patients, visitors, consultants and staff, providing directions and support.
• Manage patient appointments, records and correspondence to ensure smooth journeys.
• Answer high-volume calls on the hospital switchboard with professionalism.
• Liaise with patients, relatives, consultants and staff, handling enquiries and escalation as needed.
• Assist patients on admission and discharge with clear information and a positive experience.

Skills

Customer service

Administration

Communication

Attention to detail

Teamwork

Deadline-driven

Education

GCSE or equivalent

Tools

Microsoft Office

Hospital IT systems

Job description

KIMS Hospital in Kent is seeking a Customer Service Administrator to join our Front of House team. The role covers reception, admin and patient services, ensuring a warm welcome and smooth patient journeys across departments.

You will handle appointments, records and communications, answer calls, and assist with admission and discharge processes. GCSEs required; hospital experience and IT skills desirable.