Patient Engagement and Business Executive

Liberty Towers; Borehamwood; On-site; GBP 28,000 - 34,000; Full time

Job summary

Liberty Towers, a private fertility clinic in Boreham Wood, seeks a Patient Engagement and Business Executive to drive lead nurturing and non-clinical patient journeys. The role focuses on ownership of prospective leads and timely follow-ups to support clinic growth.

You will manage leads from initial enquiry through consultation and onward to investigations or treatments, with CRM management, reporting, and targeted communications across phone, email, and social media. DBS is required.

Qualifications

• Degree or Diploma in a relevant field.
• Experience with lead generation and conversion in healthcare is beneficial.
• Strong communication and reporting skills are essential.

Responsibilities

• Be the first point of contact for patients and manage enquiries promptly.
• Own and manage assigned leads from first enquiry through to initial consultation and onward to investigations or treatment.
• Support reporting, call quality reviews, and audits; monitor lead quality and sources.

Skills

Telephone manner

Lead nurturing

CRM management

MS Office

EPR systems

Q-Proms

Social media

Reporting

Education

Relevant Degree/Diploma

Tools

CRM

MS Office

EPR systems

Job description

Job Title - Patient Engagement and Business Executive

Environment Private Healthcare/Fertility Clinic

Salary - £31,000 plus performance-based bonus

Location - Boreham Wood Herts - Driver required

Hours - 40 per week with occasional evening and weekend events

Type of Role - Permanent

Our client is a state-of-the-art Fertility Clinic based in Boreham Wood who have grown organically through their excellent service to their patients. Due to further expansion the are now seeking someone to take on the new role of Patient Engagement and Business Executive so that they will grow further within the area. The role is to support the clinic’s growth by taking ownership of prospective patient leads and delivering timely, compassionate, and effective follow-ups throughout the patient non-clinical journey. They will manage assigned leads from the first enquiry and minimum consultation through initial consultation and onward to an agreed investigation, nurse consultation, or treatment step.

We need someone with an excellent telephone manner, confident and empathetic, structured lead nurturing, accurate CRM management, reporting, working to targets, payment systems, MS Office, EPR systems, Q-Proms, patient feedback systems, and social media platforms.

Duties include

• The first point of contact for the patients, deal with enquiries promptly, support agreed strategies, own and manage assigned leads, complete outbound calls, follow-up calls, emails, messages on social media and work closely with the Patient Co-ordinators.
• Monitor lead quality and acquisition sources, monitor the patient experience, develop activity by phone, email, and the media, support patient referral, review, and ambassador initiatives.
• Maintain relationships, analyse patient feedback, work towards monthly targets, prioritise leads, overdue, time sensitive.
• Attend business development meetings, support reporting, call quality reviews and audits.

Requirements

• Relevant Degree, Diploma, or equivalent
• Sales, engagement, business, private healthcare, private dental, fertility, aesthetic, business development, working to targets, experience with warm leads
• CRM, MS Office, Teams, EPR systems,
• Payment systems preferred.
• Excellent spoken and written are required

If you are seeking a new satisfying role dealing with Fertility patients daily through the fertility journey, have the necessary experience required, drive and live within a commute to Boreham Wood, we would like to speak with you.

All candidates must be eligible to work in the UK and there will be a DBS check required for this role.