Patient Services & Dispensary Coordinator

NHS Jobs; Tadley; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

NHS Jobs in the United Kingdom is seeking a Patient Services Co-ordinator to provide a friendly, professional service at the reception, handling appointments, calls and patient enquiries, and supporting the practice with administration and dispensary duties.

The post-holder will be one of the first points of contact, ensuring confidentiality, assisting with e-consults, medication processing, and maintaining accurate records in EMIS and Docman in a busy primary care setting.

Responsabilités

• Welcome and assist patients, carers and visitors in a polite, calm and respectful manner. Answer telephone calls and deal with patient enquiries. Manage appointment requests, telephone consultations, home visit requests and other patient requests in line with practice procedures. Process medication and repeat prescription requests appropriately. Process e-consults and direct patients to the appropriate service or healthcare professional. Take accurate messages and ensure information is passed to the appropriate member of staff. Maintain patient confidentiality at all times.
• Carry out general administrative and clerical duties. Process post, correspondence, filing, scanning and data entry. Maintain accurate patient records. Complete workflow tasks using EMIS, Docman and other practice systems. Provide administrative support to clinical and non-clinical staff. Assist with audits, data collection, monitoring and quality improvement activities when required.

Description du poste

NHS Jobs in the United Kingdom is seeking a Patient Services Co-ordinator to provide a friendly, professional service at the reception, handling appointments, calls and patient enquiries, and supporting the practice with administration and dispensary duties.

The post-holder will be one of the first points of contact, ensuring confidentiality, assisting with e-consults, medication processing, and maintaining accurate records in EMIS and Docman in a busy primary care setting.