Patient Services Co-Ordinator

NHS Jobs; Tadley; On-site; GBP 21,000 - 27,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Patient Services Co-ordinator to provide a friendly, professional service at the reception, handling appointments, calls and patient enquiries, and supporting the practice with administration and dispensary duties.

The post-holder will be one of the first points of contact, ensuring confidentiality, assisting with e-consults, medication processing, and maintaining accurate records in EMIS and Docman in a busy primary care setting.

Responsibilities

• Welcome and assist patients, carers and visitors in a polite, calm and respectful manner. Answer telephone calls and deal with patient enquiries. Manage appointment requests, telephone consultations, home visit requests and other patient requests in line with practice procedures. Process medication and repeat prescription requests appropriately. Process e-consults and direct patients to the appropriate service or healthcare professional. Take accurate messages and ensure information is passed to the appropriate member of staff. Maintain patient confidentiality at all times.
• Carry out general administrative and clerical duties. Process post, correspondence, filing, scanning and data entry. Maintain accurate patient records. Complete workflow tasks using EMIS, Docman and other practice systems. Provide administrative support to clinical and non-clinical staff. Assist with audits, data collection, monitoring and quality improvement activities when required.

Job description

JOB TITLE - Patient Services Co-ordinator

REPORTS TO - Operations Management Team

JOB PURPOSE To provide a friendly, professional and efficient service to patients while supporting the practice with reception, administration and dispensary duties. The post-holder will be one of the first points of contact for patients and will help ensure the practice operates safely, efficiently and smoothly.

KEY RESPONSIBILITIES

Patient Services and Reception

Welcome and assist patients, carers and visitors in a polite, calm and respectful manner. Answer telephone calls and deal with patient enquiries. Manage appointment requests, telephone consultations, home visit requests and other patient requests in line with practice procedures. Process medication and repeat prescription requests appropriately. Process e-consults and direct patients to the appropriate service or healthcare professional. Take accurate messages and ensure information is passed to the appropriate member of staff. Maintain patient confidentiality at all times. Provide a professional, inclusive and non-judgemental service to all patients.

Dispensary

Serve patients collecting their medication in a polite and professional manner. Process prescription charges and handle payments accurately. Process repeat prescription requests as authorised. Carry out medication bagging and other dispensary duties once fully trained and authorised. Receive deliveries and maintain medication and stock levels. Keep the dispensary and reception areas clean, tidy and organised. Deal with uncollected medication and returns to stock in accordance with practice procedures. Answer general medication queries and refer clinical or dispensing queries to the appropriate qualified member of staff. Liaise with pharmacies, suppliers and other organisations when required. Maintain accurate dispensary records and use practice systems, including EMIS. No restricted dispensary or medication duties will be undertaken until the post-holder has completed the required training and received appropriate authorisation.

Administration

Carry out general administrative and clerical duties. Process post, correspondence, filing, scanning and data entry. Maintain accurate patient records. Complete workflow tasks using EMIS, Docman and other practice systems. Provide administrative support to clinical and non-clinical staff. Assist with audits, data collection, monitoring and quality improvement activities when required.