Patient Services Coordinator – GP Reception

Cardiff and Vale University Health Board; Rushden; On-site; GBP 18,000 - 21,000; Full time

Job summary

Rushden Medical Centre seeks a receptionist to support the multidisciplinary team, greet patients, manage appointments, and handle patient records with care.

Experience in a GP practice and familiarity with SystemOne, Office, and Outlook will help perform data entry, patient communications, and audits. The role involves processing requests, signposting, and maintaining a tidy reception area to ensure smooth front-desk operations.

Qualifications

• Clear, polite telephone manner.
• Experience in a GP practice.
• Competent in use of Office and Outlook.

Responsibilities

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the caller's requests.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Data entry of new and temporary registrations and relevant patient information as requested.
• Input data onto patients healthcare records.
• Direct requests for information to relevant team members (e.g., SAR, DVLA forms, insurance/solicitors letters).
• Manage all queries in an efficient manner.
• Carry out system searches as requested.
• Support all clinical staff with general tasks as required.
• Photocopy documentation as required.
• Maintain a clean, tidy and effective working area.
• Monitor and maintain the reception area and notice boards.
• Action incoming emails and correspondence as necessary.
• Complete opening and closing procedures in accordance with the rota.
• Partake in audit as directed by the audit lead.
• Support admin team, providing cover during absences.
• Scan patient related documents and attach scanned documents to patients healthcare record.

Skills

Strong communication

Telephone etiquette

Team player

Education

GCSE level or equivalent

Tools

Office Suite

Outlook

SystemOne

Job description

Rushden Medical Centre seeks a receptionist to support the multidisciplinary team, greet patients, manage appointments, and handle patient records with care.

Experience in a GP practice and familiarity with SystemOne, Office, and Outlook will help perform data entry, patient communications, and audits. The role involves processing requests, signposting, and maintaining a tidy reception area to ensure smooth front-desk operations.