Receptionist

Cardiff and Vale University Health Board; Rushden; On-site; GBP 18,000 - 21,000; Full time

Job summary

Rushden Medical Centre seeks a receptionist to support the multidisciplinary team, greet patients, manage appointments, and handle patient records with care.

Experience in a GP practice and familiarity with SystemOne, Office, and Outlook will help perform data entry, patient communications, and audits. The role involves processing requests, signposting, and maintaining a tidy reception area to ensure smooth front-desk operations.

Qualifications

• Clear, polite telephone manner.
• Experience in a GP practice.
• Competent in use of Office and Outlook.

Responsibilities

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the caller's requests.
• Signpost patients to the correct service.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Data entry of new and temporary registrations and relevant patient information as requested.
• Input data onto patients healthcare records.
• Direct requests for information to relevant team members (e.g., SAR, DVLA forms, insurance/solicitors letters).
• Manage all queries in an efficient manner.
• Carry out system searches as requested.
• Support all clinical staff with general tasks as required.
• Photocopy documentation as required.
• Maintain a clean, tidy and effective working area.
• Monitor and maintain the reception area and notice boards.
• Action incoming emails and correspondence as necessary.
• Complete opening and closing procedures in accordance with the rota.
• Partake in audit as directed by the audit lead.
• Support admin team, providing cover during absences.
• Scan patient related documents and attach scanned documents to patients healthcare record.

Skills

Strong communication

Telephone etiquette

Team player

Education

GCSE level or equivalent

Tools

Office Suite

Outlook

SystemOne

Job description

The receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required, To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers., The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards
• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake in audit as directed by the audit lead
• Support admin team, providing cover during absences
• Scan patient related documents and attach scanned documents to patients healthcare record
• Educated to GCSE level or equivalent, Clear, polite telephone manner
• Competent in the use of Office and Outlook, Experience in a GP practice, Experience in a GP practice
• Experience with SystemOne

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Rushden Medical Centre is a GP practice serving the community in and around Rushden. With a strong and diverse clinical team, the practice provides comprehensive, patient-focused primary care designed to meet the needs of a growing population. We offer an extensive range of general medical services, including routine and urgent appointments, chronic disease management, health screening, and enhanced services delivered by our multidisciplinary workforce. Our size allows us to combine the accessibility of traditional general practice with the resilience and breadth of expertise found in larger clinical teams. Rushden Medical Centre is committed to delivering safe, effective care while continually improving patient experience. We embrace innovation, support staff development, and work collaboratively with local health and social care partners to ensure high-quality, responsive services for our community.