Patient Services Coordinator - GP Practice

Cardiff and Vale University Health Board; Ilford; On-site; GBP 21,000 - 26,000; Full time

Job summary

East London GP Practice is seeking a hardworking receptionist to join our friendly team. You will manage reception, handle phone calls, check patients in, and support administrative tasks. Strong IT skills and excellent customer service are essential.

Experience in GP/Primary Care and EMIS WEB is advantageous. We offer a supportive environment with opportunities to develop admin and patient-facing skills, including processing prescriptions and maintaining records, while ensuring a smooth,

Qualifications

• GCSE English and Maths at A-C or equivalent.
• Strong IT skills including Word, Excel and Outlook.
• Experience as Receptionist/Admin in a GP/Primary Care setting.
• EMIS WEB experience is advantageous.

Responsibilities

• Handle telephone calls and check patients in for appointments.
• Explain procedures and make new and follow-up appointments.
• Maintain a professional, courteous reception for patients and visitors.
• Support administration tasks and maintain patient records.
• Collect charges for private services and issue receipts where applicable.

Skills

Communication skills

Multi-tasking

Customer service

Admin experience

Education

GCSE English and Maths

Tools

EMIS WEB

Microsoft Word

Excel

Outlook

Job description

East London GP Practice is seeking a hardworking receptionist to join our friendly team. You will manage reception, handle phone calls, check patients in, and support administrative tasks. Strong IT skills and excellent customer service are essential.

Experience in GP/Primary Care and EMIS WEB is advantageous. We offer a supportive environment with opportunities to develop admin and patient-facing skills, including processing prescriptions and maintaining records, while ensuring a smooth,