Patient Assistant & GP Admin - Flexible Hours

Downend Health Group; West of England; On-site; GBP 17,000 - 19,000; Full time

Job summary

Downend Health Group is seeking a General Practice Administration Assistant to support the Patient Assistant Team across two surgeries, Christchurch and Willow Surgeries. The role requires flexibility to cover multiple administrative streams and to work at least 24 hours per week within the 7:15am–6:45pm rota.

You will handle information governance tasks, patient records, and various administration duties across teams, with emphasis on confidentiality, Microsoft Office fluency, and high

Qualifications

• GCSEs in Maths and English are required.
• Excellent IT skills and proficiency with Microsoft Office.
• Strong confidentiality and data governance awareness.
• Flexible attitude to changing shifts and hours.
• Ability to collaborate across multiple teams.

Responsibilities

• Provide cross-organisational support to different practice teams.
• Manage information governance tasks and patient records requests.
• Support administration, medical secretarial, triage and other teams as needed.
• Cover shifts and adapt to rota changes and staffing levels.
• Maintain accurate documentation and ensure GDPR compliance.

Skills

Resilience

Customer service

IT skills

Microsoft Office

Education

GCSE Maths & English

Tools

EMIS

Sentiers

Klinik

Job description

Downend Health Group is seeking a General Practice Administration Assistant to support the Patient Assistant Team across two surgeries, Christchurch and Willow Surgeries. The role requires flexibility to cover multiple administrative streams and to work at least 24 hours per week within the 7:15am–6:45pm rota.

You will handle information governance tasks, patient records, and various administration duties across teams, with emphasis on confidentiality, Microsoft Office fluency, and high