GP Triage & Administration Assistant

Downend Health Group; West of England; On-site; GBP 12,000 - 18,000; Part time

Job summary

Downend Health Group is seeking a part-time GP Administration Assistant to support the Triage Team across two surgeries in Christchurch and Willow Surgeries. The role requires a minimum of 25 hours per week and offers flexible scheduling within our practice administration teams.

You will manage patient appointments, assist with registrations and queries, maintain records in EMIS/Docman, and coordinate with multiple teams while upholding confidentiality and NHS guidelines.

Qualifications

• Resilience and ability to work with multiple teams.
• Excellent literacy and written/verbal communication.
• Strong customer service mindset and confidentiality.
• Good IT skills and Microsoft Office proficiency.

Responsibilities

• Triage and assist with patient appointments and registrations.
• Update patient records (EMIS) and manage non-clinical information.
• Coordinate with multiple teams and translation services as needed.
• Support Administration Team and Medical Secretary activities.

Skills

Multitasking

Communication

Customer service

Team collaboration

IT literacy

Education

GCSE Maths & English

Tools

EMIS

Docman

AccuRx

Sentiers

Klinik

Job description

Downend Health Group is seeking a part-time GP Administration Assistant to support the Triage Team across two surgeries in Christchurch and Willow Surgeries. The role requires a minimum of 25 hours per week and offers flexible scheduling within our practice administration teams.

You will manage patient appointments, assist with registrations and queries, maintain records in EMIS/Docman, and coordinate with multiple teams while upholding confidentiality and NHS guidelines.