Patient Services Coordinator – Front Desk & Admin

Thornton & Valley Park Surgery; London Borough of Croydon; On-site; GBP 21,000 - 26,000; Full time

Job summary

Thornton Road and Valley Park Surgery is seeking a reliable Medical Receptionist to join our Patient Adviser team. You will provide a friendly front-desk service, handle patient enquiries, and manage appointment bookings, cancellations, and rescheduling requests across the online portal and in-person.

You will also administer online portal queries, prescription requests, referrals, and other forms, maintain patient records, and ensure data protection compliance while supporting clinical staff

Qualifications

• Provide a friendly and professional front-desk service to all patients and visitors.
• Handle patient enquiries in person, over the phone, and via the online portal.

Responsibilities

• Provide administrative assistance to clinicians and practice staff as required.
• Process appointment bookings, cancellations, and rescheduling requests.
• Assist patients with general enquiries about practice services and signpost them to appropriate healthcare professionals or external services.
• Manage and respond to patient queries submitted via the online portal.
• Process prescription requests, referrals, and other administrative forms.
• Maintain accurate and up-to-date records using the practices clinical system.
• Support with scanning, filing, and managing correspondence, ensuring data protection compliance.
• Assist in monitoring and actioning emails and tasks within the practices communication systems.
• Assist with the organisation and administration of QOF recalls, ensuring patients attend necessary reviews and screenings.
• Contact patients via phone, SMS, or letter to remind them of due appointments or health checks.

Job description

Thornton Road and Valley Park Surgery is seeking a reliable Medical Receptionist to join our Patient Adviser team. You will provide a friendly front-desk service, handle patient enquiries, and manage appointment bookings, cancellations, and rescheduling requests across the online portal and in-person.

You will also administer online portal queries, prescription requests, referrals, and other forms, maintain patient records, and ensure data protection compliance while supporting clinical staff