Patient Administrator

New Medical Systems Ltd; Worcester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus up to 5%

Annual leave 200 hours

Company pension

Free eye tests

Glasses discount

Wellbeing counselling

CPD support

Free parking

Job summary

Newmedica is seeking a Patient Administrator in Worcester to ensure clinics are fully utilised, manage patient data accuracy, and handle patient and clinic communications. You will liaise with GP surgeries, clinics and patients while supporting in booking appointments and maintaining governance standards.

Ideal candidates will have strong administrative skills, experience with electronic patient records, and a customer-focused approach to answering telephone inquiries.

Qualifications

• Booking clinics and managing patient data accuracy.
• Liaising with GPs, clinics and patients.
• Customer service for telephone queries.

Responsibilities

• Book patient appointments and ensure clinics are fully utilized per specialty.
• Make reminder calls and complete pre-screening questionnaires.
• Send clinic correspondence to patients, optometrists and GPs and update the Electronic Patient Record.
• Use PowerBI reports to support daily tasks.
• Handle clinic cancellations and route issues to the appropriate clinician.

Tools

PowerBI

Job description

Reporting to the Service Manager, As Patient Administrator you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedicas electronic patient record is up to date. Administrators are also the central point of contact for all telephone queries from both patients and clinic staff. Our coordinators will have a friendly and accessible personal manner and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency. Newmedica has developed a strong relationship with the local CCG and the local Trust. They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements.,

• To book patient appointments, ensuring that clinics are fully utilised, and appropriately utilised as per the booking rules for each specialty.
• To make reminder calls to patients before their appointment is due, including the completion of the pre-screening surgical questionnaire.
• Ensure that all clinic correspondence is sent out to the patient, optometrist and GP. This includes ensuring all correspondence is completed correctly in our Electronic Patient Record, liaising with the relevant clinician if not.
• To use PowerBI reports to support daily tasks.
• Action all clinic cancellations accordingly as instructed.
• To act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate. Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.
• Our Purpose is to make a difference.
• Our Vision is a society where everyone can get access to free or affordable world class treatment for advanced eye conditions without any unnecessary delay or worry.
• Our Mission is to revolutionise the care and treatment for patients facing the prospect of sight loss by creating a new national network of specialist eye clinics that have a seamless link with all optometrists and GPs. £26,520.00 per annum FTE
• Up to 5% annual bonus. (Subject to criteria being met)
• 200 hours annual leave plus bank holidays (pro rata)
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being counselling/advice service, discount retail vouchers.
• An environment where your learning and development is supported through a range of various learning tools and courses. We are committed to ongoing CPD for all colleagues.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Excellent transport links located within 1 mile of junction 6 of the M5;
• Free on-site parking.