Patient Services Coordinator

Brisdoc Healthcare Services; Bristol; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous annual leave

NHS pension

Discretionary annual bonus

Wellbeing support

Cycle-to-work scheme

Employee Assistance Programme

Job summary

BrisDoc's Homeless Health Service in Bristol invites applications for a Patient Services role in our front-line team. You will welcome patients, book appointments, answer queries, and ensure a courteous, efficient and respectful service in a supportive environment.

We value kindness, confidentiality and teamwork; training is provided and you will work with clinicians and partner organisations to signpost patients to the right clinician or service, contributing to improved access to care for

Qualifications

• GCSE English & Maths or equivalent qualifications in English and Maths.
• Good general education.
• Excellent IT literacy and ability to use software for appointments and records.

Responsibilities

• Greet patients and signpost to the appropriate clinician or service.
• Book appointments and handle patient queries efficiently and courteously.
• Maintain confidentiality and accurate records in line with policy.

Skills

GCSE English & Maths

Computer literacy

Active listening

Written and verbal communication

Teamwork

Confidentiality

Record-keeping

Customer service

Problem solving

Education

GCSE English & Maths (Grade 4 or equivalent)

Tools

IT literacy

Job description

BrisDoc's Homeless Health Service in Bristol invites applications for a Patient Services role in our front-line team. You will welcome patients, book appointments, answer queries, and ensure a courteous, efficient and respectful service in a supportive environment.

We value kindness, confidentiality and teamwork; training is provided and you will work with clinicians and partner organisations to signpost patients to the right clinician or service, contributing to improved access to care for