Front Desk & Patient Access Specialist

Avon Local Medical Committee Ltd; West of England; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

BrisDoc’s Homeless Health Service is seeking a receptionist to support patients facing homelessness, guiding them to the appropriate clinician or service with courtesy and efficiency. You will handle appointments, answer queries, and work within policy guidelines to deliver a respectful, non-judgemental experience.

Responsibilities include speaking with patients and carers, both in person and on the phone, maintaining accurate records, and contributing to a compassionate team environment in line

Qualifications

• GCSE grade 4 or equivalent in English and Maths.
• Good computer literacy.
• Able to listen and respond to patients and staff.
• Written and verbal communication skills.
• Team player with ability to follow instructions.
• Experience in front-line/general practice beneficial.
• Shows initiative and problem solving.
• Maintains confidentiality at all times.
• Accurate record-keeping and attention to detail.
• Motivated to support BrisDoc's core values.

Responsibilities

• Assist and direct patients to appropriate service or clinician.
• Speak to patients, carers and support workers face to face or by phone.
• Book appointments and handle queries and enquiries.
• Signpost patients to the most suitable clinician or service for their needs.
• Maintain a welcoming, courteous, and non-judgemental environment.

Skills

General education

Computer literacy

Active listening

Verbal & written communication

Team player

Front-line/GP experience

Problem solving

Confidentiality

Record-keeping

BrisDoc values alignment

Education

GCSE English & Maths

Job description

BrisDoc’s Homeless Health Service is seeking a receptionist to support patients facing homelessness, guiding them to the appropriate clinician or service with courtesy and efficiency. You will handle appointments, answer queries, and work within policy guidelines to deliver a respectful, non-judgemental experience.

Responsibilities include speaking with patients and carers, both in person and on the phone, maintaining accurate records, and contributing to a compassionate team environment in line