Receptionist- Homeless Health Service

Brisdoc Healthcare Services; Bristol; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous annual leave

NHS pension

Discretionary annual bonus

Wellbeing support

Cycle-to-work scheme

Employee Assistance Programme

Job summary

BrisDoc's Homeless Health Service in Bristol invites applications for a Patient Services role in our front-line team. You will welcome patients, book appointments, answer queries, and ensure a courteous, efficient and respectful service in a supportive environment.

We value kindness, confidentiality and teamwork; training is provided and you will work with clinicians and partner organisations to signpost patients to the right clinician or service, contributing to improved access to care for

Qualifications

• GCSE English & Maths or equivalent qualifications in English and Maths.
• Good general education.
• Excellent IT literacy and ability to use software for appointments and records.

Responsibilities

• Greet patients and signpost to the appropriate clinician or service.
• Book appointments and handle patient queries efficiently and courteously.
• Maintain confidentiality and accurate records in line with policy.

Skills

GCSE English & Maths

Computer literacy

Active listening

Written and verbal communication

Teamwork

Confidentiality

Record-keeping

Customer service

Problem solving

Education

GCSE English & Maths (Grade 4 or equivalent)

Tools

IT literacy

Job description

At BrisDoc's Homeless Health Service, we are devoted to transforming the health and well-being of those experiencing homelessness. By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives. We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services. You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way. You will project a positive, welcoming and non-judgemental image to patients, other visitors and members of the Practice team. You will work to agreed targets and timescales, and in accordance with Practice policies, protocols, guidelines and procedures. You will deal with patients confidentially, respectfully and holistically. You will help signpost patients to the most suitable clinician / service to best support their needs. Duties will include speaking to patients, carers and support workers face to face and on the telephone, booking appointments and dealing with queries and enquiries. Please note: Sponsorship is not available for this role.

• Play a vital role in welcoming and engaging with patients, visitors, and colleagues. Helping them access the right care in a courteous, efficient, and supportive way
• Empower individuals to take control of their health and work towards healthier, more stable lives
• Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Culture

• Join a friendly and committed Patient Services (Reception) team at the Homeless Health Service
• Work closely with clinicians, administrators, and partner organisations to provide seamless, high-quality patient experiences
• Help shape and improve services in an environment that welcomes your input and ideas

Professional growth and recognition

• Develop your skills in communication, patient care, and healthcare systems through ongoing training and support
• As an Employee Ownership Trust, you're a co-owner who is empowered to shape the future of our organisation and take part in decision-making
  We're looking for people who share our passion for the NHS and delivering "patient care by people who care". o Good general education, including GCSE grade 4 or equivalent qualifications in English and Mathso Good computer literacyo Ability to listen and respond appropriately to patients and staff with differing needso Ability to convey information accurately both verbally and in writingo Ability to work within a team and take instructions as requiredo Experience of working in a front-line or general practice roleo Initiative and problem-solving skillso Maintaining confidentiality at all timeso Accurate record-keeping with attention to detailo Motivation to contribute to BrisDoc's core values
• Generous annual leave, NHS pension and discretionary annual bonus
• Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, and Employee Assistance Programme