Patient Services Co-ordinator Team Leader

NHS Jobs; Bognor Regis; Presencial; GBP 21.000 - 29.000; Jornada completa

Descripción de la vacante

NHS Jobs is recruiting a Patient Services Co-ordinator Team Leader to oversee the practice appointment system and support clinical staff in a busy health setting.

The role involves handling patient requests, routing information to the right teams, and maintaining accurate records across the IT system, while ensuring a clean and efficient reception area.

Responsabilidades

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Descripción del empleo

Patient Services Co-ordinator Team Leader

The following are the core responsibilities of the Patient Services Team Leader. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Signpost patients to the correct service e. Initiating contact with and responding to, requests from patients, team members and external agencies f. Code data on the clinical IT system g. Photocopy documentation as required h. Data entry of new and temporary registrations and relevant patient information as required i. Input data into patients healthcare records as necessary j. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team k. Manage all queries as necessary in an efficient manner l. Carry out system searches as requested m. Maintain a clean, tidy, effective working area at all times n. Monitor and maintain the reception area and notice boards o.Support all clinical staff with general tasks as requested