Patient Services Team (Care Coordinator)

NHS Jobs; Sturminster Newton; On-site; GBP 18,000 - 23,000; Full time

Job summary

NHS Jobs in the United Kingdom is seeking a Patient Services Team member (Care Coordinator) to join the practice reception and administration team. You will support patient care by managing appointments, handling calls, and directing patients to the appropriate healthcare professional.

Responsibilities include triaging calls, processing prescriptions, recording blood pressure readings, and maintaining accurate patient records.

Qualifications

• Provide excellent customer care with empathy and a holistic approach to patient care.
• Maintain the practice appointments system and process appointment requests.
• Register patients for on-line services and handle data entry per procedures.
• Triage calls and signpost to appropriate healthcare professionals.
• Record blood pressure readings and keep accurate patient notes.

Responsibilities

• Direct visitors to the correct place and ensure sign-in/out.
• Process repeat and acute prescription requests from patients, pharmacies and online.
• Take home-visit details and pass to the appropriate staff per guidelines.
• Handle urgent calls according to Practice guidelines and maintain tidy reception area.
• Provide clerical support including photocopying, scanning and data entry.

Skills

Customer care

Empathy

Communication

Data entry

Administration

Signposting

Triage calls

Health promotion

Record keeping

Teamwork

Job description

Patient Services Team (Care Coordinator)

The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the PST manager dependent on current and evolving practice workload and staffing levels. Provide excellent customer care, demonstrating empathy; patience and a holistic approach to client/patient care, with commitment to follow-through of care plans and building effective working relationships. Maintain and monitor the practice appointments system. Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional. Direct visitors to the correct place, ensuring they sign the visitors book on arrival and departure. Process repeat and acute prescription requests from patients, Pharmacies and online in accordance with practice guidelines. Take details of home visits, record, action and pass on to the appropriate member of staff as per the Practice guidelines. Deal with urgent phone calls as per Practice guidelines. Register patients for on-line services. Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures. Update patients personal details. Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers. Take in urine and other samples and deliver to the appropriate place. Provide clerical assistance to Practice staff, including photocopying and scanning. Deal appropriately with any forms handed in by patients. Keep the reception and administration area tidy and free from obstructions and clutter. Record blood pressure readings on the patients notes, dealing with any high readings as per Practice protocol. Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer. Provide an efficient scanning service. Support the development of an effective patient navigation across the partnership Triage calls, directing and signposting clients/ patients appropriately to relevant personnel/ services Provide communication skills, with the ability to communicate in writing (letters and electronically) and verbally with a wide range of providers and users of services, including patients; carers; voluntary; social; primary and secondary care providers Working with social prescribing have access to a directory of information about services to point and signpost patients to the most appropriate source of help, advice, and support. Understand, and share health promotion information whilst using this information to support patients who might benefit from these services and to signpost accordingly. Keep accurate records of all client/patient contacts, using the organisation databases and templates as directed, updating as necessary Understand the common needs and safeguarding issues of vulnerable patient groups, including the elderly; housebound and those with long-term conditions, including physical and mental disabilities. Supporting further development of care navigation across the partnership Assist in the training of other colleagues where appropriate To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager.