Patient Co-Ordinator

NHS Jobs; Wirral; Presencial; GBP 21.000 - 29.000; Tempo integral

Resumo da vaga

Liverpool University Hospitals NHS Foundation Trust in Wirral is seeking a Patient Co-Ordination Officer to support daily front-of-house operations and clinician services across site(s). You will manage reception tasks, assist with patient records, and respond to requests from patients, visitors and staff to ensure smooth daily flow.

This role involves coordinating with ambulance services, clinics, and community teams, maintaining infection control standards, and covering across sites as

Responsabilidades

• Open the building each morning: switch on lights and computers and prepare rooms for the day.
• Close the building each evening: lock cupboards, windows and doors.
• Respond to requests from patients, visitors and doctors; support clinicians as required.
• Request tests on behalf of clinicians via ICE portal.
• Manage patient notes; ensure records are complete and accurate.
• Liaise with ambulance service, hospital clinics, other practices and community services.
• Assist with keeping staff areas clean per Infection Control Procedures; may join kitchen rota.
• Maintain security measures: locking doors and setting alarms where relevant.
• Keep up-to-date with Practice Policy and Procedures.
• Work flexibly across sites and cover staff during absences or sickness.
• Assist and supporting training of new staff; support QOF targets.
• Support Practice Supervisors and Management in daily running of the Practice.

Descrição da vaga

Main Duties and Responsibilities Each morning; open the building, switch on lights and computers and ensure the rooms are prepared for the day. Each evening; close the building and ensure all cupboards, windows and doors are locked. Respond to requests for assistance from patients, visitors and doctors. To support and assist clinicians as required. Requesting tests on behalf of clinicians via ICE portal. To be responsible for the management of patient notes in line with practice procedures. This includes ensuring the records are complete and accurate to the best of your knowledge. To be responsible for liaising with other agencies such as the ambulance service, hospital clinics, other practices and community services. Assist with ensuring staff communal areas are kept clean and tidy in accordance with Infection Control Procedures. This may involve playing an active part in the staff kitchen rota. Take responsibility for maintaining and encouraging adequate security measures e.g. locking doors, setting security alarm where relevant. Keeping up-to-date with Practice Policy and Procedures. Working as part of a team whilst utilising own initiative. Working flexibly when performing duties associated to the Patient Co-Ordinator role to ensure business continuity. This may include working between multiple Practice sites as required. Working flexibly to provide cover of staff during times of absence and sickness. This may include working between multiple Practice sites as required. Assisting and supporting with the training of new staff. Support Practice in achieving QOF. Support Practice Supervisors in the day-to-day running of the Practice. Support Management Team in the day-to-day running of the Practice. Carry out any other duties as reasonably requested by the Doctors, Practice Manager, Assistant Practice Manager, or Practice Supervisors. Additional Responsibilities Care Navigation Administration duties Data quality Assisting with Medicine Management Non-NHS Work Front of house duties

Liverpool University Hospitals NHS Foundation Trust