Admin/Contact Centre

Alliance Personnel; Stockport; On-site; GBP 21,000 - 27,000; Full time

Job summary

Alliance Personnel in the Stockport area is seeking an Administrator/Contact Centre Operator. This role focuses on administration, customer service and inbound call centre duties, with full-time hours and an immediate start.

You will handle queries by phone, email and portals, perform data entry and bookings, update the log, and carry out other admin tasks. Training and ongoing support are provided, with potential permanency.

Qualifications

• Confident, clear telephone manner with excellent communication and interpersonal skills.
• Excellent administrational, data entry and computer skills.
• Attention to detail.
• Confidence to work well in a fast-paced environment.

Responsibilities

• Handle customer queries by telephone as well as emails and portals.
• Data entry and updating the work log.
• Managing bookings and responding to email queries.
• All other administrational tasks as required.

Skills

Telephone manner

Communication

Interpersonal skills

Administrative skills

Data entry

Attention to detail

Fast-paced environment

Job description

We are currently seeking an Administrator/Contact Centre Operator for a role based in the central Stockport area. This role is administration focused, in addition to customer service and inbound call centre duties.

This is a full-time position with an immediate start available. Working hours are Monday to Friday,

It is an ongoing, full-time role with the possibility of permanency.

Duties and Responsibilities

• Handling customer queries by telephone as well as emails and portals.
• Data entry and updating the work log.
• Managing bookings and responding to email queries.
• All other administrational tasks as required.

Candidate Specification

• Confident, clear telephone manner with excellent communication and interpersonal skills.
• Excellent administrational, data entry and computer skills.
• Attention to detail.
• Confidence to work well in a fast-paced environment.

Previous experience in a customer facing role (such as within retail, hospitality or similar where you have provided customer-support) is a strong advantage. Full, ongoing training and support is provided.