Experienced GP Receptionist/Office Administrator

Equals One Ltd; Leeds; On-site; GBP 19,000 - 22,000; Full time

Job summary

Equals One Ltd is recruiting an experienced GP Receptionist / Office Administrator for a site-based role in North Leeds. You will provide a welcoming patient journey, manage front-desk tasks and support general administration.

The role emphasises NHS GP reception experience, customer service excellence and professional communication across calls, emails and letters to ensure a high-quality patient experience.

Qualifications

• Experience in NHS GP reception or similar patient-facing role.
• Proactive problem-solving and initiative to deliver high service standards.
• Strong communication and interpersonal skills for patients and colleagues.
• Professional telephone manner.
• Attention to detail and discretion with confidential information.
• Ability to prioritise tasks in a busy environment.

Responsibilities

• Welcoming patients and maintaining a warm, professional reception area.
• Book and coordinate patient appointments; manage diaries and schedules.
• Answer calls and respond to emails; prepare letters and documents.
• Provide a professional and supportive service throughout the patient journey.
• Support patient surveys and general administration for the practice.
• Assist with routine weekly compliance checks and records.

Skills

NHS GP reception

Customer service

Telephone skills

Communication

IT skills

Organisation

Time management

Tools

MS Office

Job description

Experienced GP Receptionist / Office Administrator

Location: North Leeds
Salary: Circa £14.00–£16.00 per hour, dependent on skills and experience
Hours: Monday to Friday, 12.00pm–6.00pm, with Saturday hours to be discussed
Working pattern: Site-based

We are recruiting on behalf of a well-established private healthcare provider in North Leeds that is looking for an experienced GP Receptionist / Office Administrator to join its friendly and professional team.

This is a patient-facing role where you will play an important part in ensuring every patient receives a professional, welcoming and high-quality service from their initial enquiry through to their appointment and follow-up.

Reporting to the Reception & Practice Manager, you will manage a range of reception, patient coordination and administrative duties.Previous experience within an NHS GP surgery is important.Applications may also be considered from candidates with strong reception and administration experience gained within a highly customer-focused environment.

The role will include:

• Welcoming patients and ensuring the reception and waiting areas provide a warm, professional environment, including offering refreshments
• Answering telephone calls and responding to emails
• Booking and coordinating patient appointments
• Managing diaries and appointment schedules
• Preparing, maintaining and filing patient documentation
• Providing a professional and supportive service throughout the patient journey
• Making follow-up telephone calls to patients
• Preparing letters, patient information and other practice documentation
• Supporting patient surveys and new patient administration
• General administrative duties including filing, archiving, photocopying and handling post
• Helping to maintain professional and presentable reception and patient areas
• Providing wider administrative support to the practice team as required
• Helping to maintain clean, professional and well-presented reception, patient and clinical areas
• Supporting the practice with routine weekly compliance checks and associated records

Essential skills and experience:

• Previous NHS GP reception experience
• A proactive problem-solving approach, with the ability to use initiative to deliver the high standard of service our patients expect
• A positive, solutions-focused attitude, recognising that you are a key point of contact and play an important role in the overall patient experience
• Excellent customer service and interpersonal skills
• Confident and professional telephone manner
• Strong written and verbal communication skillsExcellent listening skills with the ability to respond sensitively to patients' needs and concerns
• A discreet and professional approach when handling confidential information
• Ability to prioritise enquiries and take appropriate action
• Ability to manage several tasks simultaneously in a busy environment
• Strong organisational and time-management skills
• Good IT skills and confidence using office systems
• Excellent attention to detail
• Good problem-solving skills
• Ability to remain calm and professional under pressure
• A positive, proactive and team-focused approach

Desirable experience:

• Experience coordinating patient appointments and managing clinical diaries
• Experience handling confidential or sensitive patient information