Experienced GP Receptionist/Office Administrator

Confidential; Leeds; On-site; GBP 19,000 - 22,000; Full time

Job summary

Confidential in North Leeds is seeking an experienced GP Receptionist / Office Administrator to join its patient-focused team. You will handle front-desk duties, appointments, and patient coordination with a professional, welcoming approach.

This patient-facing role requires NHS GP reception experience, strong IT skills, and the ability to manage multiple tasks calmly while maintaining confidentiality and high service standards throughout the patient journey.

Qualifications

• NHS GP reception experience is essential.
• Strong IT and communication skills.
• Ability to prioritise and multi-task in a busy environment.

Responsibilities

• Welcoming patients and maintaining a warm waiting area.
• Answering calls and responding to emails.
• Booking and coordinating patient appointments.
• Managing diaries and appointment schedules.
• Preparing patient documentation.
• Providing a professional patient journey.
• General administrative duties including filing and archiving.
• Maintaining clean, professional reception and patient areas.

Skills

NHS GP reception

Front-desk management

Customer service

Telephone handling

Office administration

Data confidentiality

Tools

MS Office

Reception software

Diary management tools

Job description

Experienced GP Receptionist / Office Administrator

Location: North Leeds
Salary: Circa £14.00 £16.00 per hour, dependent on skills and experience
Hours: Monday to Friday, 12.00pm 6.00pm, with Saturday hours to be discussed
Working pattern: Site-based

We are recruiting on behalf of a well-established private healthcare provider in North Leeds that is looking for an experienced GP Receptionist / Office Administrator to join its friendly and professional team.

This is a patient-facing role where you will play an important part in ensuring every patient receives a professional, welcoming and high-quality service from their initial enquiry through to their appointment and follow-up.

Reporting to the Reception & Practice Manager, you will manage a range of reception, patient coordination and administrative duties. Previous experience within an NHS GP surgery is important. Applications may also be considered from candidates with strong reception and administration experience gained within a highly customer-focused environment.

The role will include:

• Welcoming patients and ensuring the reception and waiting areas provide a warm, professional environment, including offering refreshments
• Answering telephone calls and responding to emails
• Booking and coordinating patient appointments
• Managing diaries and appointment schedules
• Preparing, maintaining and filing patient documentation
• Providing a professional and supportive service throughout the patient journey
• Making follow-up telephone calls to patients
• Preparing letters, patient information and other practice documentation
• Supporting patient surveys and new patient administration
• General administrative duties including filing, archiving, photocopying and handling post
• Helping to maintain professional and presentable reception and patient areas
• Providing wider administrative support to the practice team as required
• Helping to maintain clean, professional and well-presented reception, patient and clinical areas
• Supporting the practice with routine weekly compliance checks and associated records

Essential skills and experience:

• Previous NHS GP reception experience
• A proactive problem-solving approach, with the ability to use initiative to deliver the high standard of service our patients expect
• A positive, solutions-focused attitude, recognising that you are a key point of contact and play an important role in the overall patient experience
• Excellent customer service and interpersonal skills
• Confident and professional telephone manner
• Strong written and verbal communication skills
• Excellent listening skills with the ability to respond sensitively to patients' needs and concerns
• A discreet and professional approach when handling confidential information
• Ability to prioritise enquiries and take appropriate action
• Ability to manage several tasks simultaneously in a busy environment
• Strong organisational and time-management skills
• Good IT skills and confidence using office systems
• Excellent attention to detail
• Good problem-solving skills
• Ability to remain calm and professional under pressure
• A positive, proactive and team-focused approach

Desirable experience:

• Experience coordinating patient appointments and managing clinical diaries
• Experience handling confidential or sensitive patient information