Patient Services Advisor

Lakeside Healthcare Group; St. Neots; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

Lakeside Healthcare Group is recruiting a full-time Patient Services Advisor to join the busy Reception/Telephone team in St Neots. The role focuses on delivering excellent patient experience through high-volume call handling, appointment management, and polite, efficient responses.

The successful candidate will cover reception duties, assist with GP communication, and work as part of a supportive NHS-oriented team across our sites. Experience in a fast-paced healthcare environment is preferred.

Qualifikationen

• Experience handling high volumes of telephone calls.
• Strong customer service focus and patient care.
• Ability to cover reception duties and assist team as needed.

Aufgaben

• Answer incoming calls and direct patient queries to the appropriate department.
• Cover all reception duties as required to support the team.
• Process appointment requests for same-day and future slots by phone and in person.
• Greet patients and liaise with the practice team.
• Relay information from GPs to patients in a timely manner.

Kenntnisse

High-volume calls

Customer service

Reception duties

Appointment scheduling

Jobbeschreibung

We are looking to recruit a full time Patient Services Advisor to join our busy Reception/Telephone team in St Neots. The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients. The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.,

• Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
• Be able to cover all reception duties as necessary
• Process appointment requests from patients for on the day and future appointments by telephone and in person
• Receiving patients and consulting with members of the practice team
• Relaying information from the GPs to the patients in a timely manner

Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.

We work together as practices to provide resilience, sharing learning and professional back-office support services. Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team. We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.