Care Coordinator

Beacon; Cleethorpes; On-site; GBP 18,000 - 22,000; Full time

Job summary

Beacon Medical GP Surgery in Cleethorpes is seeking an enthusiastic receptionist/coordinator to join our growing team. You will be the first point of contact for patients, visitors and providers, handling inquiries by phone or in person and guiding people to the right services.

As part of a supportive practice, you will welcome visitors, manage signposting, bookings, and basic administrative tasks to help deliver high-quality care with a patient-centered approach.

Qualifications

• Excellent communication with patients and staff.
• Ability to work well in a team and maintain a friendly, patient-centered environment.

Responsibilities

• Act as first point of contact for the practice by telephone or face to face.
• Liaise with patients, trade people, pharmacies, clinical staff and external providers; welcome visitors and direct inquiries.
• Manage visitor signposts, maintain directories, and provide instructions; monitor logbooks and uphold security.
• Schedule appointments and signpost patients to the appropriate services, over the phone and at reception.

Skills

Communication skills

Team player

Job description

We are looking for an enthusiastic individual who wants to be part of a team of care coordinators helping to support patients in receiving the appropriate care. The practice is a friendly and supportive environment and we are looking for someone who is a team player to join our growing team.,

• To act as first point of contact and representative for the practice either by telephone or face to face. Liaise with all groups including but not exclusive to patients, trade people, pharmacies, clinical staff, outside providers Welcome visitors by greeting them, in person or on the telephone, answering or referring inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintain security by following procedures, monitoring logbooks. Booking appointments and signposting patients to the correct services to enable self-care, over the phone and face to face at the reception desk.
  Beacon medical is a GP Surgery in Cleethorpes with a patient list size of 13,000 patients.
• Our mission is: To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community. Our Vision
• We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centered
• We aim to be at the forefront of modern general practice, offering a wide range of services and facilities
• We aim to be a Centre of Excellence for teaching and training of medical students, GP Registrars and Nurses
• We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity
• We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of our patients and communities
• We will seek to collaborate and work in partnership to strengthen community links and respond to local, initiatives