Patient Services Advisor

Lakeside Healthcare Group; Whittlesey; Remote; GBP 19,000 - 23,000; Part time

Job summary

Lakeside Healthcare Group in the United Kingdom is seeking a patient services assistant to join our team. You will help patients access the right service, handle appointment requests and manage reception duties in a courteous, efficient manner.

This role is 20 hours per week and requires you to demonstrate your right to work in the UK at interview; visa sponsorship is not available. Experience in customer service and working in a busy environment is preferred; training on Systm One is provided.

Qualifications

• Good standard of education is required.
• Experience in a busy, multi-functional team is preferred.
• Experience handling confidential information and data is desirable.

Responsibilities

• You will assist and direct patients to the appropriate service or professional.
• Process appointment requests for on-the-day and future appointments.
• Manage telephone calls, take messages, and relay information accurately.
• Register new patients and handle computer data entry and records.
• Ensure building security and patient privacy.

Skills

Customer service

Call centre experience

Teamwork

GP surgery experience

Systm One

Data confidentiality

Customer-facing experience

Education

Good education standard

Tools

Systm One

Job description

Do you have excellent customer service skills?

Do you thrive in a busy, fast paced environment?

Are you an organized person with great attention todetail?

If you answered yes to any of these questions, wewould like to hear from you!

We have a great opportunityfor the right candidate to join our patient services team. We are looking for someone with a passion forprimary care and the drive to support our clinical service.

Please note that this role is offered at 20 hours per week.

Please note that we are unable to offer visa sponsorship for this position. Applicants will be required to demonstrate their right to work in the UK at interview.

Main duties of the job

• You will beassisting and directing patients toward the appropriate service or healthcareprofessional in a courteous, efficient and effective way. Duties include:
• Processing appointment requests from patients for onthe day and future appointments
• Receiveand make telephone calls as required. Divert calls and take messages, ensuringaccuracy of detail and prompt appropriate delivery
• Registrationof new patients computer data entry and medical records
• Ensure building security

About us

LAKESIDE HEALTHCARE is changing the face of primarycare provision in England. We are bold, adventurous and ambitious anddetermined to thrive in uncertain times. We are the largest true partnershipin the NHS and operate from various sites across the East Midlands. We servethe healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire& Cambridgeshire. Joining our team presents an opportunity to be part of alarge organisation that is changing the way primary care is delivered today.

The New Queen Street & Stanground Team consists of 9 GP Partners, 2 ANPs, 6 nurses, 4 HCAs, plus multiple teams (prescriptions, admin, reception) as well as a supporting management team.

We help over 19k patients in the surrounding areas and are part of South Peterborough PCN.

Living and breathing our values atLakeside Healthcare

Caring & Respect: Simply put we genuinely care aboutpeople: working together for our patients and our teams, our patients come firstin everything we do. We strive to ensure we connect and respond to all needswith compassion, care and respect to improve the lives and wellbeing of thecommunities we serve.

Teamwork & Quality: In all areas of our business we network, collaborate and learn from ourPatients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service

Job responsibilities

Facilitate effective communication when receiving, assistingand directing patients, ensuring the patient accesses the appropriate serviceor healthcare professional in a courteous, efficient and effective way.

For a full job description please see attached.

Person Specification

Qualifications

• Good standard of education

Experience

• Customer Service Skills
• Experience of working in a busy & multi-functional team.
• Call centre experience or equivalent
• Using Systm One (Clinical database)
• Experience of working within a GP Surgery
• A minimum of three years experience in a customer facing environment
• Experience of handling confidential information and data.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.