Care Navigator

Kingfisher Family Practice; Retford; On-site; GBP 21,000 - 23,000; Full time

Job summary

Kingfisher Family Practice in Retford seeks a friendly receptionist to support patients and staff in a busy GP setting. You will act as a focal point of communication between patients, doctors and other staff, and assist in Care Navigation and general reception duties.

Experience in busy reception/admin is essential. Strong keyboard/computer skills (Word/Excel) are required; knowledge of TPP SystmOne is desirable but not essential. DBS check will be completed.

Qualifications

• Experience in dealing with the public in reception/administration.
• Good keyboard and computer skills (Word/Excel).
• Knowledge of TPP SystmOne is desirable but not essential.

Responsibilities

• Ensure patients are treated with courtesy and queries addressed promptly.
• Answer the telephone quickly.
• Record information accurately in patient records.
• Receive patients at reception for appointments.
• Make new and follow-up appointments.
• Record home visit requests on the system and refer as needed.
• Process repeat prescriptions with the Prescriptions Officer.
• Handle general enquiries from patients or by phone.
• Relay messages to District Nurses and attached staff.
• Franking of mail daily.
• Inform patients of charges for private services and issue receipts.

Skills

Communication

Keyboard skills

MS Word

Excel

Telephone skills

Education

GCSE Maths & English

Tools

TPP SystmOne

Job description

To provide reception/admin services to patients, the general public, ancillary staff and to the doctors and nursing staff.

To act as a focal point of communication between patients, doctors and other staff.

To facilitate efficient patient/doctor nurse contact in accordance with existing policies and procedures of the practice.

We are currently in the process of multi skilling our team and you will also be asked to work in both departments.

Main duties of the job

Anexciting opportunity has arisen in our Care Navigation Department to work withinour established team. We are looking for a friendly, highly motivated, positive person who works well as a team as well as on their own initiative.

Experience ofworking within a busy reception or admin environment (ideally within, but notlimited to, General Practice) is essential.

All applicantsmust have good communication, keyboard and computer skills (including a workingknowledge of Word and Excel). Knowledge of TPP SystmOne is desirable but notessential

About us

KingfisherFamily Practice is a dynamic practice with over 15,000 registered patients serving the people of Retford and several surrounding villages.

Our aim is to provide patients in our area with high quality, easy and convenient access to experienced GP's and other clinical staff when they need it and for our colleagues to work in a friendly, happy and safe enviroment.

Weoffer a competitive salary, and the position qualifies for the NHS PensionScheme

Pleasebe aware that the successful applicant will be subject to a full DBS check.

Job responsibilities

• Ensure that all patients are treated with courtesy and consideration at all times, and that any queries or concerns are addressed promptly and professionally
• Ensure that the telephone is answered as quickly as possible
• Ensure that all information is accurately recorded in the patients record
• Receive patients at Reception for surgery appointments
• Make new and follow-up appointments
• Receive and record requests for home visits. Enter requests for home visits on to the clinical system, stating time received and including all relevant information and where necessary refer to the duty doctor or paramedic
• Receive and record requests for repeat prescriptions. Forward patient requests to the Prescriptions Officer (or nominated deputy), or print/send directly as appropriate in their absence
• Deal with general enquiries made personally by patients or over the telephone
• Receive and record messages for District Nurses, Health Visitors and other attached staff including the CPN
• Be responsible for franking the mail each day
• Advise patients of relevant charges for private services, accept payment and issue receipts for same. Enter details concerning medical reports and cheques received in the appropriate books
• Ensure that information about unresolved or urgent matters is passed to colleagues before leaving the Reception area
• Maintain the filing system within each medical record
• Advise patients of test results
• Ensure Reception and waiting areas are kept neat and tidy
• Provide holiday/sickness cover

Qualifications

• GSCE Grade A to C in Maths and English
• Experience of dealing with the public on a face to face basis and/or on the telephone
• Experience of working within a busy reception team (ideally within, but not limited to, General Practice)
• Good keyboard and computer skills (including a working knowledge of Microsoft Word and Excel)
• Good Communication skills (written and verbal)
• Ability to work effectively within a team and own own initiative
• Ability to communicate in a caring manner
• Ability and willingness to work and adapt in a changing environment
• Ability to work methodically and under pressure
• Enthusiastic and motivated
• Confidence in dealing with staff at all levels and from various organisations
• Knowledge and experience of General Practice and/or Primary Care
• Experience and working knowledge of TPP SystemOne
• Experience of dealing with difficult situations involving distressed, worried or angry patients
• Flexibility with working hours to cover sickness/holidays

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.