Patient Services Advisor

Mploy Staffing Solutons; Dorchester; On-site; GBP 15,000 - 21,000; Part time

Job summary

Mploy Staffing Solutons is hiring a Patient Services Advisor in Dorchester & Portesham. Part-time, weekdays only, £12.71 per hour. You will be the first point of contact for patients, handling enquiries and guiding them to the right care, while managing appointments and basic administrative duties.

The role requires strong communication and IT skills, with experience in a customer-facing or administrative setting. Driving licence and access to a vehicle are preferred for site coverage.

Qualifications

• Experience in a customer-facing and/or administrative role.
• Excellent communication, organisation and IT skills.
• Reliable and able to work across multiple sites (Dorchester & Portesham).

Responsibilities

• Respond to patient enquiries in person and by telephone.
• Book, amend and cancel appointments.
• Direct patients to the appropriate clinician or service.
• Process repeat prescription requests.
• Update patient records and clinical systems accurately.
• Handle correspondence, scanning, filing and other admin tasks.
• Support clinical and non-clinical colleagues as required.
• Maintain patient confidentiality and provide high-standard customer service.

Skills

Customer-facing

Administrative experience

Communication skills

IT skills

Job description

Posted: 12th August 2026
Salary: £12.71 per hour
Location: Dorchester & Portesham
Reference: MSPATIENT

Patient Services Advisor

Dorchester and Portesham

£12.71 per hour

Part-Time – Week Days Only

We are looking for a friendly, organised and compassionate Patient Services Advisor to join our client’s Patient Services Team.

As one of the first points of contact for patients, you will provide a professional and welcoming service both face-to-face and over the telephone. You will help patients access the appropriate services and healthcare professionals, manage appointments and enquiries, and provide a range of administrative support to help the practice run smoothly.

Key responsibilities

• Responding to patient enquiries in person and by telephone
• Booking, amending and cancelling appointments
• Directing patients to the most appropriate clinician or service
• Processing repeat prescription requests
• Accurately updating patient records and clinical systems
• Handling correspondence, scanning, filing and other administrative tasks
• Supporting clinical and non-clinical colleagues as required
• Maintaining patient confidentiality and providing a high standard of customer service

About you

You will have previous experience in a customer-facing and/or administrative role, together with excellent communication, organisation and IT skills.

You should be confident dealing with a wide range of people, able to remain calm under pressure and comfortable working both independently and as part of a busy team.

Previous experience within general practice or healthcare, knowledge of NHS primary care and experience using SystmOne would be desirable but are not essential.

You will need to be flexible to work across both our Dorchester and Portesham sites. A UK driving licence and access to a vehicle for work purposes is required.

If you are reliable, approachable, patient-focused and enjoy working in a varied and rewarding environment, we would be pleased to hear from you.