Patient Services Advisor

One Stop Healthcare; Hemel Hempstead; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave 33 days

Pension scheme

Life Insurance

Private Medical Insurance (probation)

Eye Care contribution

Cycle to Work

Employee Assistance

Staff discount

Cinema tickets

On-site parking

Job summary

One Stop Healthcare in Hemel Hempstead is looking for a Patient Services Advisor to join the Patient Services team. This full-time, permanent role offers a competitive salary plus benefits and requires working 37.5 hours per week over a 7 day rota, including weekends and bank holidays.

You will welcome visitors, assist them in accessing services, handle administrative duties including billing, and maintain proactive communication with the clinic team. Right to work in the UK is required.

Qualifications

• GCSE English and Maths completed.
• Experience in public reception environments.
• Proficient in MS Office applications.

Responsibilities

• Welcome visitors and patients to OSH and assist them to access the appropriate service or healthcare professional.
• Maintain a visible presence and pro-active communication with patients, doctors, consultants and clinic team.
• Undertake administrative duties including billing and payments to ensure smooth clinic operations.
• Work 37.5 hours per week over a 7 day rota, including weekends and bank holidays.

Skills

Public reception experience

Communication skills

Education

GCSE English and Maths

Tools

MS Office

Job description

We have an exciting opportunity for a Patient Services Advisor to join our Patient Services team based in Hemel Hempstead. You will join us on a full-time, permanent term basis, and in return, you will receive a competitive salary plus benefits.

About Us

At One Stop Healthcare, we’re more than a private hospital — we’re a team of people united by one shared purpose: to enrich healthcare - for our patients, our people and our community. Based in Hemel Hempstead, we bring together world-class expertise with cutting-edge medical technology to offer a wide range of services under one roof, including GP, dental, physiotherapy, diagnostic imaging and day surgery, making high-quality care more connected and accessible for everyone.

What truly sets us apart is how we care. As a people business, the patient is at the heart of everything we do. We take pride in being there for our patients and each other: in person, in time and on site. We build real relationships, take the initiative, and always act with compassion and integrity. Before we do anything, you will always find us safe, proactive and personal — these are the foundations we are built on.

Working with us means joining a growing, forward-thinking organisation that values people as much as technology. You’ll be part of a supportive, collaborative team where every role matters, and every idea is heard. Together, we’re shaping a more dependable, dynamic, and personal approach to private healthcare - 7 days a week, 365 days a year.

If this sounds like the place where you can bring your best, we’d love to hear from you.

About The Role

Your responsibilities will include:

To welcome visitors and patients to OSH and to assist them in accessing the appropriate service or healthcare professional, in a courteous, efficient and effective way.

Maintain a visible presence and be pro-active in communicating with patients, doctors, consultants, and other members of the clinic team.

To undertake a variety of administrative duties including those associated with billing and payments, to ensure the smooth running of the clinic.

The successful candidate will be expected to work on a shift basis, working 37.5 hours per week over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota.

About You

The ideal candidate will have the following qualifications, skills and experience:

Good standard of general education with GCSE (or equivalent) including English and Mathematics and proficient in MS Office applications.

Experience of working in a public reception environment managing face to face communication with the patients /public.

For full details, please refer to the job description and person specification attached.

Benefits We Offer

We are dedicated to making a positive impact on the lives of those around us - for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success.

We recognise that what’s important in work goes far beyond pay - including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package.

We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career.

Benefits include:

• 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave
• Contributory pension scheme
• Life Insurance
• Private Medical Insurance (upon completion of probationary period)
• Contribution towards Eye Care
• Cycle to Work Scheme
• Employee Assistance
• One Stop Healthcare Discount
• Discounted Cinema Tickets
• Free on-site parking

Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK.

Please note - this role does not qualify for Certificate of Sponsorship.

The closing date for applications is 14/9/26 however, please note that we may close the advert earlier if there is a significant number of applications.