Patient Services Administrator & Reception Lead

Moorlands Surgery; North East; On-site; GBP 21,000 - 27,000; Full time

Job summary

Moorlands Surgery is seeking an Administrator to support patient care through essential admin and reception tasks. You will field calls, book and amend appointments, manage the practice inbox, and handle confidential records with professionalism.

You'll work to maintain tidy waiting areas, coordinate with the practice team, assist with prescribing processes, and support the management of clinical correspondence, while covering shifts as needed.

Qualifications

• Sound knowledge of Practice procedures and protocols.
• Ability to follow written protocols and maintain confidentiality.
• Experience with general clerical tasks in a clinical or reception setting.

Responsibilities

• Answer the telephone promptly and handle enquiries courteously.
• Book, cancel, amend patient appointments using SystmOne.
• Process and distribute incoming/outgoing mail and documents.
• Maintain practice email inbox and liaise with internal/external colleagues.
• Register new patients and maintain patient records.
• Process repeat prescriptions and manage clinical correspondence.
• Ensure reception area is tidy and welcoming to patients.
• Support practice team with clerical duties as needed.

Skills

Telephone etiquette

Confidentiality

Data entry

Reception skills

Patient care coordination

Tools

SystmOne

Job description

Moorlands Surgery is seeking an Administrator to support patient care through essential admin and reception tasks. You will field calls, book and amend appointments, manage the practice inbox, and handle confidential records with professionalism.

You'll work to maintain tidy waiting areas, coordinate with the practice team, assist with prescribing processes, and support the management of clinical correspondence, while covering shifts as needed.