Receptionist / Administrator

Ossett Surgery; Wakefield; Vor Ort; GBP 20.000 - 22.000; Vollzeit

Zusammenfassung

Ossett Surgery is seeking a friendly Receptionist-Administrator to be the welcoming face of our practice. You will handle front of house enquiries, manage appointments and support clinicians with essential administrative tasks to keep the surgery running smoothly.

The role suits someone who enjoys teamwork, delivers excellent service to our community and can stay calm under pressure. You will cover reception and back-office duties, with training provided and a commitment to patient

Qualifikationen

• Strong communication skills for front-of-house duties
• Excellent customer service and patient interaction
• Ability to work well in a team and handle administrative tasks

Aufgaben

• Handle inbound and outbound calls and welcome patients at reception
• Manage appointments and maintain accurate patient records
• Support clinicians with administrative tasks and document workflow
• Assist with basic back-office duties and information governance
• Maintain confidentiality and professionalism in all patient interactions
• Cover reception and back-office duties as needed

Kenntnisse

Communication skills

Customer service

Team player

Administrative tasks

Jobbeschreibung

As a Receptionist-Administrator at Ossett Surgery, you will be the welcoming face of our practice and a vital part of our patient experience. You will handle front of house enquiries, manage appointments, support clinicians with essential administrative tasks, and help keep our busy surgery running smoothly. This role is ideal for someone who thrives in a people focused environment, enjoys working as part of a team, and takes pride in delivering excellent service to our community. The ideal candidate will have experience working in a General Practice setting and be comfortable working on a rota to:

• Handle inbound and outbound calls
• Welcome patients at reception
• Resolve patient queries
• Complete routine administrative tasks

Depending on your skills, you may also support back-office functions such as document workflow, recalls, referrals, and prescription processing. Refresher training will be provided if needed. Youll bring strong administrative and communication skills, along with a caring, solution-focused approach to patient needs. The ability to stay calm under pressure, use initiative to manage outstanding tasks, and support the team is essential. Flexibility to cover colleagues annual leave and sickness is highly desirable.

Key Responsibilities

• Collectively support with the teams day-to-day workload and the associated functions, supporting mainly at the reception desk, the back office and comms room.
• Completing the delegated admin tasks including contacting patients, arranging appointments and communications while maintaining clear documentation within the patient record
• The role includes shared responsibility answering the telephones, booking appointments & answering queries, care navigating and sign posting appropriately.
• The role includes shared responsibility of manning the reception desk, answering general queries, supporting with basic prescription requests and receiving samples & information from patients.
• There is the expectation that all staff will sensitively attempt to resolve low level complaints with where appropriate, diffusing situations and remaining professional during heated discussions.
• There is the express expectation of self-management regarding problem solving, workload, and time priorities.
• Effective communication with both patients and staff is essential, ensuring messages are communicated to relevant personnel in a timely, accurate and efficient way.
• Excellent customer service skills with the ability to handle difficult situations professionally.
• To be responsible for ordering patient transport when required and maintaining a clear record in line with Practice policy.
• Undertaking wide ranging administrative duties including registering patients, photocopying, scanning, producing prescriptions, sorting post, tag and marrying, filing, processing temporary residents, managing reminders and recalls, etc.
• Always maintaining absolute confidentiality and being aware of all Information Governance and Data Protection regulations